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Events data collection failure issue

KB ID: 2266
Product: Veeam ONE | 9.0 | 9.5 | 10 | 11
Published: 2017-04-10
Last Modified: 2021-05-26
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Challenge

Veeam ONE raises Events data collection failure against Veeam Backup and Replication OR Hyper-V server.

Cause

Permissions, UAC configuration and firewall settings need to be configured.

Solution

  1. Verify that the account used to connect to Veeam Backup and Replication OR Hyper-V server in Veeam ONE has correct permissions. To check the account name, go to Veeam ONE Monitor > Data Protection View > right-click on the Veeam Backup and Replication object. Note the specified account. You can check the same for the Hyper-V server: Veeam ONE Monitor > Infrastructure tree > right-click on the Hyper-V object.
  2. On the Veeam Backup and Replication OR Hyper-V server, confirm that this account as well as the Veeam ONE service account are added to the Event Log Readers Group and Administrators group in Local Systems and Groups
  3. Even if the Firewall is off, activate the following firewall rules on the Veeam Backup and Replication OR Hyper-V server side:
  • Remote Event Log Management (NP-In)
  • Remote Event Log Management (RPC)
  • Remote Event Log Management (RPC-EPMAP)
  • COM+ Network Access (DCOM-In)
  1. Check UAC settings.

If Veeam Backup&Replication/Hyper-V and Veeam ONE are installed on the same server, try one of the following solutions in addition to the steps above:
  1. Change the type of the all Public network connections to Private using the following Powershell cmdlet: 
Set-NetConnectionProfile -NetworkCategory Private


Or using the registry editor (machine restart will be required):

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkList\Profiles\
0 = public
1 = private
2 = domain
 
2.    If changing the network type does not help, put Built-in Administrator account credentials for the Veeam Backup&Replication/Hyper-V server in the Connection Settings using Veeam ONE Monitor client.

More information

If the issue persists, contact Veeam Support for further assistance.
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