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Events data collection failure issue

KB ID: 2266
Product: Veeam ONE | 11 | 12 | 12.1
Published: 2017-04-10
Last Modified: 2023-06-23
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Challenge

Veeam ONE raises Events data collection failure against Veeam Backup & Replication or Hyper-V server.

Cause

Permissions, UAC configuration, and firewall settings need to be configured.

Solution

  • Verify that the account used to connect to Veeam Backup & Replication or Hyper-V server in Veeam ONE has correct permissions.
    Changing Server Connection Settings
  • On the Veeam Backup & Replication or Hyper-V server, confirm that the connection account and the Veeam ONE service account, are added to the Event Log Readers Group and Administrators group in Local Users and Groups > Groups (compmgmt.msc)
  • Even if the Windows Firewall is off, activate the following firewall rules on the Veeam Backup & Replication or Hyper-V server:
    • Remote Event Log Management (NP-In)
    • Remote Event Log Management (RPC)
    • Remote Event Log Management (RPC-EPMAP)
    • COM+ Network Access (DCOM-In)
  • Check UAC settings.


If Veeam Backup&Replication/Hyper-V and Veeam ONE are installed on the same server, try one of the following solutions in addition to the steps above:

  1. Change the type of the all Public network connections to Private using the following Powershell cmdlet:
    Set-NetConnectionProfile -NetworkCategory Private
    


    Or using the registry editor (machine restart will be required):

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkList\Profiles\
    0 = public
    1 = private
    2 = domain
  2. If changing the network type does not help, use Built-in Administrator account credentials for the Veeam Backup & Replication/Hyper-V server in the Connection Settings used by the Veeam ONE Client.

More Information

If the issue persists, contact Veeam Support for further assistance.
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