Veeam ONE Backup and Replication Event Data Collection Failures

KB ID: 2266
Product: Veeam ONE
Version: 9.5
Published:
Last Modified: 2018-07-09

Challenge

Veeam ONE raises Events data collection failure against Veeam Backup and Replication server.

Cause

Permissions, UAC configuration and firewall settings need to be configured.

Solution

  1. Verify that the account used to connect to Veeam Backup and Replication server in Veeam ONE has correct permissions. To check the account name, go to Veeam ONE Monitor > Data Protection View > right-click on the Veeam Backup and Replication object. Note the specified account.
  2. On the Veeam Backup and Replication server, confirm that this account as well as the Veeam ONE service account are added to the Event Log Readers Group and Administrators group in Local Systems and Groups
  3. Even if the Firewall is off, activate the following firewall rules on the Veeam Backup and Replication server side: Remote Event Log Management and COM+ Network Access (DCOM-In)
  4. Check UAC settings.

If Veeam Backup&Replication and Veeam ONE are installed on the same server, try one of the following solutions in addition to the steps above:
  1. Change the type of the all Public network connections to Private using the following Powershell cmdlet: 
Set-NetConnectionProfile -NetworkCategory Private


Or using the registry editor (machine restart will be required):

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkList\Profiles\
0 = public
1 = private
2 = domain
 
2.    If changing the network type does not help, put Built-in Administrator account credentials for the Veeam Backup&Replication server in the Connection Settings using Veeam ONE Monitor client.

More Information

If the issue persists, contact Veeam Support for further assistance.

Please be aware that starting from September 2018 downloading updates will require an active contract for the corresponding product.

OK

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