IDC Logo

Veeam #1 Worldwide in
Data Recovery & Protection in 2H'22

LEARN MORE

Unable to install VAC management agent on Cloud Connect server after VAC migration

KB ID: 2366
Product: Veeam Service Provider Console
Version: 2.x
Published: 2017-11-14
Last Modified: 2020-08-13
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

After migrating your Veeam Availability Console (VAC) installation to a new server, the following error message pops up when trying to add an existing Veeam Cloud Connect (VCC) server that was managed by the previous installation:
  
Failed to install management agent on the Cloud Connect server

Cause

Adding the VCC server installs the VAC management agent on it which is required for communication between the two products. The error above means that the VAC service was unable to re-register the existing management agent. 

Solution

1. Manually remove the existing VAC Communication Agent from the Control Panel snap-in on the VCC server: 

User-added image

2. Add the Cloud Connect server in VAC UI:

User-added image

More Information

If you have any questions, contact Veeam Support.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Start using Veeam:
Download the product
&
Activate the license key
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.