Unexpected file removal from datastore after failed NEA deployment

KB ID: 2420
Product: Veeam Backup & Replication;Veeam Backup & Replication Cloud Edition
Version: 9.x
Published:
Last Modified: 2017-12-22

Challenge

After a failed attempt to deploy NEA for tenants on the provider's side, all files from the datastore root folder including VM files are deleted.

Cause

This issue is caused by using only the " " (space) symbol for the NEA name and the deployment has failed. Veeam tries to detect failed NEA files to remove them using the following rule: "DatastoreName\NEA_Name". If only a space symbol in NEA is used, the path will be "DatastoreName\", causing all files in the datastore root folder to be removed.

Solution

Due to a recently discovered issue in the NEA deployment logic, please do not attempt to deploy a network extension appliance containing only one " " (space) symbol either in the GUI, RESTFUL API or PoweShell.

How helpful is this article: 
4.6 out of 5 based on 4 ratings

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.

Request new content

Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Orphus system