Veeam Availability Orchestrator cannot add vCenter Server or standalone host due to time difference

KB ID: 2656
Product: Veeam Availability Orchestrator
Version: 1.x
Last Modified: 2018-05-22


When you try to add a VMware vCenter Server or a standalone VMware ESXi with a different time zone, the operation may fail with an error informing that time difference between Veeam Availability Orchestrator and the remote host is too large.


To resolve the issue, follow the next steps:

1. Stop Veeam ONE Monitor and Veeam ONE Reporter services.

2. Open the registry and navigate to the HKEY_LOCAL_MACHINE\Software\Veeam\Veeam ONE Monitor\Service registry key.

3. Create a new entry with the following parameters or modify if exists:

Name: MaxTimeDiff
Value: the value that can cover the time difference in seconds

4. Start Veeam ONE Monitor and Veeam ONE Reporter services.

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