Tape job fails with “The specified network resource or device is no longer available” or “The system cannot find the file specified. Problem with CreateFile in '\\.\Tape0'”
| KB ID: | 2756 |
| Version: | 8.x, 9.x, 9.5.x |
| Published: | 2018-09-12 |
| Last Modified: | 2020-08-13 |
Challenge
Tape job fails with the following error messages:
“The system cannot find the file specified. Problem with CreateFile in '\\.\Tape0'. The system cannot find the file specified.”
“The system cannot find the path specified.”
“The specified network name is no longer available”
“The system cannot find the file specified. Problem with CreateFile in '\\.\Tape0'. The system cannot find the file specified.”
“The system cannot find the path specified.”
“The specified network name is no longer available”
Cause
The issue occurs when the tape drive is reinitialized within the operating system while the job is actively writing to it.
Solution
Disable “Portable Device Enumerator Service” on Veeam tape server.
Service is by default in manual startup mode (Triggered) and we need to set it manually into the Disabled state.
Service is by default in manual startup mode (Triggered) and we need to set it manually into the Disabled state.
| KB ID: | 2756 |
| Version: | 8.x, 9.x, 9.5.x |
| Published: | 2018-09-12 |
| Last Modified: | 2020-08-13 |
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