https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IyNzU2IiwiaGFzaCI6Ijc1YTBmZTBmLTQyOTAtNGJiYy04N2Q4LWVkZjQ5Njg0YTAxYSJ9
Tape job fails with “The specified network resource or device is no longer available” or “The system cannot find the file specified. Problem with CreateFile in '\\.\Tape0'”
Challenge
Tape job fails with the following error messages:
“The system cannot find the file specified. Problem with CreateFile in '\\.\Tape0'. The system cannot find the file specified.”
“The system cannot find the path specified.”
“The specified network name is no longer available”
“The system cannot find the file specified. Problem with CreateFile in '\\.\Tape0'. The system cannot find the file specified.”
“The system cannot find the path specified.”
“The specified network name is no longer available”
Cause
The issue occurs when the tape drive is reinitialized within the operating system while the job is actively writing to it.
Solution
Disable “Portable Device Enumerator Service” on Veeam tape server.
Service is by default in manual startup mode (Triggered) and we need to set it manually into the Disabled state.
Service is by default in manual startup mode (Triggered) and we need to set it manually into the Disabled state.
KB ID:
2756
Version:
8.x, 9.x, 9.5.x
Published:
2018-09-12
Last Modified:
2020-08-13
Couldn't find what you were looking for?
Below you can submit an idea for a new knowledge base article.
Report a typo on this page:
Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!
Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!
Spelling error in text
Knowledge base content request
