- Veeam Support Knowledge Base
- Tape job fails with “The specified network resource or device is no longer available” or “The system cannot find the file specified. Problem with CreateFile in '\\.\Tape0'”
Tape job fails with “The specified network resource or device is no longer available” or “The system cannot find the file specified. Problem with CreateFile in '\\.\Tape0'”
| KB ID: | 2756 |
| Product: | Veeam Backup & Replication | 8.0 | 9.0 | 9.5 | 10 | 11 | 12 | 12.1 | 12.2 | 12.3 | 12.3.1 | 12.3.2 | 13 | 13.1 |
| Published: | 2018-09-12 |
| Last Modified: | 2021-07-12 |
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Challenge
Tape job fails with the following error messages:
The system cannot find the file specified. Problem with CreateFile in '\\.\Tape0'. The system cannot find the file specified.
The system cannot find the path specified.
The specified network name is no longer available.Cause
The issue occurs when the tape drive is reinitialized within the operating system while the job is actively writing to it.
Solution
Change the Startup Type of Portable Device Enumerator Service from "Manual" to "Disabled".
PowerShell Script
Set-Service -Name WPDBusEnum -StartupType DisabledIf this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
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