1-800-691-1991 | 9am - 8pm ET
EN

Incompatible Veeam Backup for Office 365 server version error on attempt to restore from backup

KB ID: 3028
Product: Veeam Backup for Microsoft Office 365
Version: 3.x, 4.x
Published: 2019-10-22
Last Modified: 2020-08-13

Challenge

When restoring data using Veeam Explorer for Microsoft Exchange, Veeam Explorer for Microsoft SharePoint or Veeam Explorer for Microsoft OneDrive for Business, the following error occurs: Incompatible Veeam Backup for Office 365 server version (received: X.X.X.XXX, expected: Y.Y.Y.YYY).
User-added image

Cause

The installed version of Veeam Backup for Microsoft Office 365 is higher than that of Veeam Explorers.

Solution

  1. Close all Veeam Explorers.
  2. Download the latest version of Veeam Backup for Office 365 with Veeam Explorers here
  3. Install the following MSI packages: 
    • VeeamExplorerForExchange_X.X.X.XXX.msi.
    • VeeamExplorerForSharePoint_X.X.X.XXX.msi.
  4. Restore data using Veeam Explorer for Microsoft Exchange, Veeam Explorer for Microsoft SharePoint or Veeam Explorer for Microsoft OneDrive for Business.
KB ID: 3028
Product: Veeam Backup for Microsoft Office 365
Version: 3.x, 4.x
Published: 2019-10-22
Last Modified: 2020-08-13

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Your report was sent to the responsible team. Our representative will contact you by email you provided.
We're working on it please try again later
Knowledge base content request
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please go back try again later.