#1 Global Leader in Data Protection & Ransomware Recovery

Veeam Explorer for Microsoft Exchange Error:
"Incompatible Veeam Backup for Office 365 server version"

KB ID: 3028
Product: Veeam Backup & Replication | 10 | 11 | 12 | 12.1
Veeam Backup for Microsoft Office 365 | 4.0 | 5.0
Veeam Backup for Microsoft 365 | 6.0 | 7.0 | 7a
Published: 2019-10-22
Last Modified: 2023-02-28
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

When attempting to restore data Veeam Explorer for Microsoft Exchange, Veeam Explorer for Microsoft SharePoint or Veeam Explorer for Microsoft OneDrive for Business, the following error occurs:
Incompatible Veeam Backup for Office 365 server version (received: X.X.X.XXX, expected: Y.Y.Y.YYY).
Impatible Version Error

Cause

This error occurs when the installed version of Veeam Backup for Microsoft 365 is incompatible with the version of the installed Veeam Explorer application.

This often occurs when Veeam Backup for Microsoft 365 and Veeam Backup & Replication are installed on the same server. As documented in KB4325, if the version of Veeam Backup for Microsoft 365 and Veeam Backup & Replication use different versions of the Veeam Explorers, which can break compatibility with either program.

Solution

Check Compatibility

Review KB4325 and ensure that only compatible versions of Veeam Backup for Microsoft 365 and Veeam Backup & Replication are installed on the same server.

 

Solution: Upgrade Veeam Backup for Microsoft 365

If Veeam Backup & Replication was upgraded and KB4325 lists a compatible version of Veeam Backup for Microsoft 365 is available:

  • upgrade Veeam Backup for Microsoft 365 to the version listed as compatible with the version of Veeam Backup & Replication that was installed.

 

Workaround: Install Compatible Veeam Explorers on Another Server

If Veeam Backup & Replication was upgraded and there is not a compatible version of Veeam Backup for Microsoft 365 available:

  1. On a different machine, install the same version of Veeam Backup for Microsoft 365 that is already installed.
  2. On that remote machine, launch the Veeam Explorer that is needed to perform the restore.
  3. From within the Veeam Explorer application, connect to the original Veeam Backup for Microsoft 365 server.

 

 

If the error with Veeam Explorers persists after upgrading, please gather logs and create a Support Case.

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.