Make sure that the machine you are using for troubleshooting is in the list of allowed IP addresses in the Security Groups of your Veeam Backup for AWS server, then connect to the Veeam Backup for AWS server by the ssh client using the private key you have specified when deploying the server.NOTE
: You can find the name of the key in the Key pair name
property located on the Description
tab of your EC2 Instance. Consider checking the Lost private key file
section below if you lost the private key.
To reset a password, you can use either a Linux or Windows desktop:
- To connect to the Veeam Backup for AWS server from a Linux desktop, run the following command and enter Yes to connect to the specified server.
> ssh -i private_key.pem ubuntu@<DNS name or IP address of Veeam Backup for AWS server>
Once a connection is established, run the following command and enter a new password.
> sudo passwd <your username>
If you forgot the username, run the following command:
> sudo cat /etc/group | grep VEEAM_ADMINS
To finish the session, enter the following command.