Veeam Intelligent Diagnostics signature UID field

KB ID: 3064
Product: Veeam ONE
Veeam Backup & Replication
Version: 9.x
Published: 2020-01-21
Last Modified: 2020-08-13
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Challenge

This KB provides a brief overview of the Veeam Intelligent Diagnostics feature in Veeam ONE and explains the purpose of the new Veeam Intelligent Diagnostics signature UID field in the Veeam support case submission form.

Cause

The support case submission form on the Veeam customer portal was extended with the optional Veeam Intelligent Diagnostics signature UID field. Veeam customers and partners can specify a VID Signature UID when opening a technical case for the following products:
  • Veeam Backup & Replication, version 9.5 and higher.
  • Veeam Cloud Connect, version 9.5 and higher.
  • Veeam Cloud Connect for Enterprise, version 9.5 and higher.
User-added image
 

Solution

Veeam Intelligent Diagnostics is a part of Veeam ONE functionality that detects issues in Veeam Backup & Replication environments running versions 9.5 Update 3 and later.

VID enables Veeam ONE to parse logs from Veeam Backup & Replication servers, compare the logs to a list of known issue signatures and trigger alarms with recommendations based on the results of log analysis. The Veeam Intelligent Diagnostics feature helps to detect backup infrastructure issues at an early stage and eliminate them efficiently. 

For more information on the Veeam Intelligent Diagnostics workflow, please see the user guide page below:
https://helpcenter.veeam.com/docs/one/monitor/intelligent_diagnostics.html?ver=95u4

User-added image

When opening a case based on a VID alarm received in Veeam ONE, please remember to fill the signature UID field with the relevant identifier.

More information

Providing the VID signature UID when creating a support ticket via the support portal significantly speeds up troubleshooting since the issue number will instruct Veeam support engineer on the required actions. In addition, providing the signature UID will help our automatic tracking systems to correctly determine the most frequent issues and collect valid statistics for further enhancement of Veeam products based on real customer's experience.
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