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Veeam Intelligent Diagnostics signature UID field

KB ID: 3064
Product: Veeam Backup & Replication | 9.5 | 10 | 11 | 12 | 12.1
Veeam ONE | 9.5 | 10 | 11 | 12 | 12.1
Veeam Cloud Connect | 9.5 | 10 | 11 | 12
Published: 2020-01-21
Last Modified: 2023-12-14
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If you are not using Veeam ONE or your Veeam ONE server is not connected and monitoring Veeam Backup & Replication, you will not have a VID to enter during case creation. Simply leave the field blank.

Purpose

This article provides answers to frequently asked questions about the "Veeam Intelligent Diagnostics signature UID" field in the Veeam support case creation form.

Frequently Asked Questions

Where do I find the VID for my issue?

The Veeam Intelligent Diagnostics UID (VID) will be at the bottom of the alarm on your Veeam Backup Server in the Veeam Backup & Replication view of Veeam ONE.

Hint: If you are creating a case for an issue that was not brought to your attention by an alarm in Veeam ONE, you likely will not have a VID to provide.

Here is an example of an alarm on a Veeam Backup & Replication server with a VID:

How does Veeam Intelligent Diagnostics work?

Veeam Intelligent Diagnostics is a feature of Veeam ONE that allows you to automatically detect known issues in the configuration and performance of Veeam Backup & Replication. To do this Veeam ONE parses the logs from Veeam Backup & Replication and trigger alarms with recommendations based on log analysis results. Allowing you to quickly identify and resolve issues without needing to contact Veeam Support.

To learn more, check out the following User Guide pages:

Which versions of Veeam Backup & Replication is Veeam Intelligent Diagnostics compatible with?

Veeam customers and partners may specify a VID Signature UID when opening a technical case for the following products:

  • Veeam Backup & Replication, version 9.5 and higher.
  • Veeam Cloud Connect, version 9.5 and higher.
  • Veeam Cloud Connect for Enterprise, version 9.5 and higher.
Where do I find a list of possible Veeam Intelligent Diagnostics UIDs?
A complete list of all possible Veeam Intelligent Diagnostics alarms is available in Veeam ONE under the Alarm Management > Veeam Backup & Replication >  Intelligent Diagnostics section.
How does providing the Veeam Intelligent Diagnostics UID during case creation help?
Including the VID signature UID when opening a support ticket accelerates initial troubleshooting by guiding Veeam support engineers on necessary actions. Additionally, supplying the signature UID aids our automatic tracking systems in accurately identifying common issues and collecting precise statistics. This information is instrumental in enhancing Veeam products based on customer experiences.
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