How to set up multi-factor authentication (MFA) for Veeam Agent for Microsoft Windows

KB ID: 3121
Product: Veeam Agent for Microsoft Windows
Version: Any
Published: 2020-03-02
Last Modified: 2020-08-13
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

A Veeam Agent backup job targeted at the Microsoft OneDrive cloud storage fails with the following warning: "Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to access"

Cause

The warning is caused by multi-factor authentication (MFA) enforced for Microsoft OneDrive.
Microsoft OneDrive requires Veeam Agent for Microsoft Windows to authenticate using the Microsoft Authetificator app.

Solution

To continue working with the Microsoft OneDrive cloud storage, you need to re-authenticate with the MFA authentication method.
  1. Open backup job settings.
  2. Go to the Microsoft OneDrive step of the wizard.
  3. Re-connect to Microsoft OneDrive as described in the Microsoft OneDrive Settings section of the Veeam Agent for Microsoft Windows User Guide.
  4. Sign in using the multi-factor authentication. For more details about the Microsoft Authetificator app, see Microsoft documentation.

More information

Microsoft replaced Baseline Policies with Security Defaults on February 29th, 2020. Enforcing MFA across partner users is one of the changes. For more details, see Partner Security Requirements.
Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.