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There are several possible causes for this issue:
By design, you cannot install Veeam ONE Agent twice on the same server. Check that Veeam ONE server can collect the diagnostic data from the specific Veeam Backup&Replication server. If not, do the following:
1. Login to the Veeam ONE server.
2. Uninstall the Veeam ONE Agent from the Windows Apps and Features list.
3. Mount the Veeam ONE installation ISO file and install Veeam ONE Agent manually using the PowerShell command:
Start-Process powershell -Verb runas -ArgumentList "-command msiexec.exe /L*v 'C:\ProgramData\Veeam\Setup\Temp\Veeam ONE Agent Install.log' /i 'G:\Agent\VeeamONE.Agent.x64.msi' ACCEPT_THIRDPARTY_LICENSES='1' ACCEPT_EULA='1' VO_AGENT_TYPE='1' VO_BUNDLE_INSTALLATION='1'"
NOTE: Run PowerShell with the same account as used for Veeam ONE services, it might be found in services.msc (right click on the Veeam ONE Monitor Server service > Properties > Logon).
4. Once the installation is finished, add the Agent ID to the registry using the following Powershell commands:
$name = ls "C:\ProgramData\Veeam\OneAgent\Log" | sort LastWriteTime | select -ExpandProperty name -Last 1
new-ItemProperty -path 'HKLM:\SOFTWARE\Veeam\Veeam ONE Monitor\service\' -name "PrimaryOneAgentId" -Value "$name"
if (!$?) {Start-Process powershell -Verb runas -ArgumentList "-command new-ItemProperty -path 'HKLM:\SOFTWARE\Veeam\Veeam ONE Monitor\service\' -name 'PrimaryOneAgentId' -Value '$name'"}
5. After that, type $name in PowerShell command line and press enter, it will show you the current Agent ID, it will be required on the next step.
6. Once the registry key is added, change the ID in the Veeam ONE database. To do so, connect to the Veeam ONE database via the SQL Server Management Studio and execute the following command:
update monitor.OneAgent set agent_id = 'agentID'
NOTE: Step 6 is required only if Veeam Backup&Replication installation is on the same machine as Veeam ONE
In case the solutions provided in this KB article do not help, contact Veeam Technical Support.
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