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How to remove missing restore points from Veeam Cloud Connect backups

KB ID: 3187
Product: Veeam Backup & Replication | 11
Published: 2020-05-27
Last Modified: 2021-09-08
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Challenge

The tenant of Cloud Provider needs to remove missing restore points from a backup chain stored in a Cloud Repository. The Forget and Remove operations that are available for local backup chains are not available for cloud backup chains.


A restore point can become unavailable, for example, if the backup repository is not available or a backup file is missing in the backup chain. Backup chains that contain missing restore points get corrupted — you cannot perform backup or restore VM data from the missing restore point and restore points that depend on the missing restore point.

Cause

By design, the Forget and Remove operations are not available for restore points in a Cloud Repository.

Solution

For versions prior to 11, the supported solution for removing missing restore points is to have the tenant run an active full backup or re-seed the cloud backup.

Starting with Veeam Backup & Replication v11 (11.0.0.825), two PowerShell cmdlets were created, allowing a Service Provider to find and then forget those missing restore points for a specific tenant.
(Usage examples are available in the User Guide)

PowerShell Example Script

These PowerShell steps are to be performed by the Service Provider on their Veeam Backup & Replication Cloud Connect server.

Important: Any restore points that are located on a repository or extent that is inaccessible or in maintenance mode, will be considered as unavailable. A Service Provider should always check the list of Unavailable Files found using Get-VBRCloudUnavailableBackupFile to ensure the correct files will be forgotten.
 

  1. Run the following commands to list all backup files marked as unavailable for the specified tenant.

    Replace "ABC Company" with the tenant name.
$tenant = Get-VBRCloudTenant -Name "ABC Company"
$backupfiles = Get-VBRCloudUnavailableBackupFile -CloudTenant $tenant
$backupfiles
  1. Review the list of unavailable restore points and ensure it matches the list of unavailable restore points that appear in the tenant's Veeam Backup & Replication console.
  2. Run the following commands to remove the listed unavailable restore points for the specified tenant.

    Note: The parameter -IncludeDependentFiles can be added to also remove restore points that depend upon the unavailable restore points.
Forget-VBRCloudUnavailableBackupFile -BackupFiles $backupfiles
Once the unavailable restore points have been forgotten on the Service Provider side, the Tenant will need to rescan the Service Provider to receive the updated list of restore points. Before having the tenant perform the rescan, ensure that all jobs using the Cloud Repository provided by the Service Provider are stopped and disabled. In the Tenant's Veeam Backup & Replication Console under Backup Infrastructure -> Service Providers, right-click on the appropriate service provider entry and select Rescan.


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