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- "Proxy offline time exceeded” error after updating Veeam Backup for Microsoft 365 to version 4c
"Proxy offline time exceeded” error after updating Veeam Backup for Microsoft 365 to version 4c
| KB ID: | 3216 |
| Product: | Veeam Backup for Microsoft 365 |
| Version: | 4с |
| Published: | 2020-06-30 |
| Last Modified: | 2020-10-06 |
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Challenge
After updating Veeam Backup for Microsoft 365 4c (build 4.0.1.531) backups start to fail with the “Proxy offline time exceeded”.
Cause
At the end of every month, Veeam Backup for Microsoft 365 collects licensing information. If your Veeam Backup for Microsoft 365 server is installed on a server with a time zone east of GMT (GMT +1, GMT +2, and so on) a duplicate record is mistakenly created. Because of this record, the synchronization between proxies and the controller fails and after 48 hours all remote proxies stop working.
Solution
This issue is resolved in the Cumulative Patch for Veeam Backup for Microsoft 365 4c which can be found here: https://www.veeam.com/kb3222
To find the latest version of any Veeam application please visit:
https://www.veeam.com/updates.html
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