If the Veeam Backup Enterprise Manager web console is unavailable, please review the following options for manually collecting logs.
Method 1: Simple (Larger Log Bundle)
Zip everything found in the folder:
%programdata%\Veeam\Backup
Attach that zip file to the support case.
Method 2: Advanced (Smaller Log Bundle)
Collect the following files and folders into a zip file.
Files
Folders
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case