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How to Collect Logs for Veeam Backup Enterprise Manager

KB ID: 4528
Product: Veeam Backup & Replication | 11 | 12 | 12.1
Published: 2023-12-13
Last Modified: 2024-06-04
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Purpose

This article documents how to collect logs from Veeam Backup Enterprise Manager.

Solution

Automated Log Collection

  1. Connect to the Enterprise Manager Website
  2. Click Configuration in the top-right corner.
  3. In the Configuration section, on the left side, click About.
  4. At the bottom of the About page, click Download support logs.
Download Logs

Manual Log Collection

If the Veeam Backup Enterprise Manager web console is unavailable, please review the following options for manually collecting logs.

Method 1: Simple (Larger Log Bundle)

Zip everything found in the folder:

%programdata%\Veeam\Backup 

Attach that zip file to the support case.

 

Method 2: Advanced (Smaller Log Bundle)

Collect the following files and folders into a zip file.

Files

  • C:\ProgramData\Veeam\Backup\CatalogReplicationJob.*
  • C:\ProgramData\Veeam\Backup\Svc.Veeam.EM.RestAPI.*
  • C:\ProgramData\Veeam\Backup\Svc.VeeamBES.*
  • C:\ProgramData\Veeam\Backup\Svc.VeeamBES.Collect.*
  • C:\ProgramData\Veeam\Backup\Svc.VeeamCatalog.*
  • C:\ProgramData\Veeam\Backup\Veeam.WebApp.*
  • C:\ProgramData\Veeam\Backup\WmiServer.EnterpriseSrv.*

Folders

  • C:\ProgramData\Veeam\Backup\RegistryOptions\*
  • C:\ProgramData\Veeam\Backup\Utils\*
  • C:\ProgramData\Veeam\Backup\System\*
For information about attaching files to a support case, please review: https://www.veeam.com/kb4162
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