How to Collect Logs for Veeam Backup Enterprise Manager
| KB ID: | 4528 |
| Product: | Veeam Backup & Replication | 11 | 12 | 12.1 | 12.2 | 12.3 | 12.3.1 | 12.3.2 | 13 |
| Published: | 2023-12-13 |
| Last Modified: | 2024-06-04 |
| Languages: | JP |
Oops! Something went wrong.
Please, try again later.
Purpose
Solution
Automated Log Collection
- Connect to the Enterprise Manager Website
- Click Configuration in the top-right corner.
- In the Configuration section, on the left side, click About.
- At the bottom of the About page, click Download support logs.
Manual Log Collection
If the Veeam Backup Enterprise Manager web console is unavailable, please review the following options for manually collecting logs.
Method 1: Simple (Larger Log Bundle)
Zip everything found in the folder:
%programdata%\Veeam\Backup
Attach that zip file to the support case.
Method 2: Advanced (Smaller Log Bundle)
Collect the following files and folders into a zip file.
Files
- C:\ProgramData\Veeam\Backup\CatalogReplicationJob.*
- C:\ProgramData\Veeam\Backup\Svc.Veeam.EM.RestAPI.*
- C:\ProgramData\Veeam\Backup\Svc.VeeamBES.*
- C:\ProgramData\Veeam\Backup\Svc.VeeamBES.Collect.*
- C:\ProgramData\Veeam\Backup\Svc.VeeamCatalog.*
- C:\ProgramData\Veeam\Backup\Veeam.WebApp.*
- C:\ProgramData\Veeam\Backup\WmiServer.EnterpriseSrv.*
Folders
- C:\ProgramData\Veeam\Backup\RegistryOptions\*
- C:\ProgramData\Veeam\Backup\Utils\*
- C:\ProgramData\Veeam\Backup\System\*
More Information
Related Articles
- How to Collect Logs for Veeam Backup & Replication
- How to Collect Logs for Veeam Backup Enterprise Manager
- How to Locate and Collect VSS/VIX Log Files From Guest OS
- Granular Log Collection Guide for SOBR Capacity/Archive Tier Issues
- How to Collect Logs for Veeam ONE
- How to Collect Logs for Veeam Management Pack for Microsoft System Center
- How to Collect Logs for Veeam Agent for Microsoft Windows
- How to Collect Logs for Veeam Plug-in for Microsoft SQL Server
- How to Collect Logs for Veeam Plug-in for SAP HANA
- How to Collect Logs for Veeam Plug-in for Oracle RMAN
- How to Collect Logs for Veeam Plug-in for IBM Db2
- Veeam Cloud Connect - Compiling Provider/Tenant Logs for Support Cases
- Veeam Service Provider Console – Compile and Upload Server Logs
- Veeam Service Provider Console – Compile and Upload Management Agent Logs
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
Spelling error in text
Thank you!
Your feedback has been received and will be reviewed.
KB Feedback/Suggestion
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
Thank you!
Your feedback has been received and will be reviewed.
Oops! Something went wrong.
Please, try again later.