https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IyNzczIiwiaGFzaCI6ImJkOWRiNjA4LTYyN2YtNDdiMS05NTUxLWU2YzBjOWI0ZDEzYSJ9
1-800-691-1991 | 9am - 8pm ET
EN

Veeam Service Provider Console – Compile and Upload Server Logs

Challenge

This article covers how to properly compile your Veeam Service Provider Console Server logs, as well as uploading logs when submitting a technical support case.

Solution

  1. Log into the Veeam Service Provider Console UI and navigate to Configuration > Support Information.  
  2. Click Download Logs and select the time period for which you would like logs collected, then click OK.  
  3. Once downloaded, upload the exported archive to your case via the customer portal or via the FTP listed on your case. In the case of uploading via FTP, please notify the engineer assigned to your case once the upload is complete.

More information

Alternatively, you may manually collect the server log files from the following location on the Veeam Service Provider Console server: 
C:\ProgramData\Veeam\Veeam Availability Console\Log
 
In the case of a distributed deployment, logs must be collected form this directory on both the application server and the web UI server.
KB ID:
2773
Product:
Veeam Service Provider Console for the Enterprise, Veeam Service Provider Console
Version:
Any
Published:
2018-09-19
Last Modified:
2020-08-13
Please rate how helpful this article was to you:
5 out of 5 based on 1 ratings
Thank you for helping us improve!
An error occurred during voting. Please try again later.

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you agree that your personal data will be managed by Veeam in accordance with the Privacy Policy.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please go back try again later.