Veeam Service Provider Console – Compile and Upload Management Agent Logs

KB ID: 2766
Product: Veeam Service Provider Console for the Enterprise
Veeam Service Provider Console
Version: Any
Published: 2018-09-19
Last Modified: 2020-08-13
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Challenge

This article covers how to properly compile your Veeam Service Provider Console Management Agent logs (for both client agents and the Cloud Connect agent), as well as uploading logs when submitting a technical support case. Logs may be required for either client management agents or for the Cloud Connect server management agent.

Solution

To export Veeam Service Provider Console Management Agent logs for one or more client agents, please:

  1. Log into the Veeam Service Provider Console UI and navigate to Discovery > Discovered Computers.
  2. Select the client machines from which you would like to export logs from the list of managed computers.
  3. Select the Management Agent drop-down list in the top bar and select Download Logs.User-added image
  4. Select the time period for which you would like logs collected, then click Apply.


To export Veeam Service Provider Console Management Agent logs for the Cloud Connect agent, please:

  1. Log into the Veeam Service Provider Console UI and navigate to Configuration > Cloud Connect Servers
  2. Select your Cloud Connect server and click Download Logs.
  3. Select the time period for which you would like logs collected, then click Apply.
  4. Once the relevant logs have been downloaded, upload the exported archive to your case via the customer portal or via the FTP listed on your case. In the case of uploading via FTP, please notify the engineer assigned to your case once the upload is complete.

More information

Alternatively, you may manually collect client or Cloud connect management agent logs from the following location on the managed machine: 
C:\ProgramData\Veeam\Veeam Availability Console\Log\Agent
 
This directory is the same for both the client agent and the Cloud Connect agent, however, the log files themselves differ. The engineer assigned to your case will inform you of which agent logs are needed for troubleshooting.
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