To export Veeam Service Provider Console Management Agent logs for one or more client agents, please:
- Log into the Veeam Service Provider Console UI and navigate to Discovery > Discovered Computers.
- Select the client machines from which you would like to export logs from the list of managed computers.
- Select the Management Agent drop-down list in the top bar and select Download Logs.

- Select the time period for which you would like logs collected, then click Apply.
To export Veeam Service Provider Console Management Agent logs for the Cloud Connect agent, please:
- Log into the Veeam Service Provider Console UI and navigate to Configuration > Cloud Connect Servers.
- Select your Cloud Connect server and click Download Logs.
- Select the time period for which you would like logs collected, then click Apply.
- Once the relevant logs have been downloaded, upload the exported archive to your case via the customer portal or via the FTP listed on your case. In the case of uploading via FTP, please notify the engineer assigned to your case once the upload is complete.