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Veeam Service Provider Console – Compile and Upload Management Agent Logs

KB ID: 2766
Product: Veeam Service Provider Console | 9 | 9.1 | 9.2 | 9.3
Published: 2018-09-19
Last Modified: 2025-12-17
Languages: JP
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Challenge

This article covers how to Management Agent logs (for both client agents and the Cloud Connect agent).

Solution

Export Management Agent Logs

To export Veeam Service Provider Console Management Agent logs for one or more client agents, please:

  1. Log into the Veeam Service Provider Console UI and navigate to Discovery > Discovered Computers.
  2. Select the client machines from which you would like to export logs from the list of managed computers.
  3. Select the Management Agent drop-down list in the top bar and select Download Logs.
The Discovery section of the Veeam Service Provider Console is open to "Discovered Computers." The "Management Agent" dropdown menu for a selected computer (testvm) is expanded, with "Download Logs" highlighted at the bottom of the menu.
  1. Once the log export is complete, your browser will begin downloading the file.
    Please note that, based on your browser settings, you might be asked to choose a location to save the file. If no prompt appears, the logs will be saved in the default download folder you have set up in your browser.
  2. Once the relevant logs have been downloaded, attach the logs to your support case.

Export Cloud Connect Management Agent Logs

To export Veeam Service Provider Console Management Agent logs for the Cloud Connect agent, please:

  1. Log in to the Veeam Service Provider Console UI and navigate to Configuration > Catalog > Veeam Cloud Connect > Servers.
    Page URL: https://<vspc>:1280/plugins/vcc/servers
The Veeam Service Provider Console is open to the "Catalog" section. The "Veeam Cloud Connect" plugin card is highlighted, showing a description of Veeam Cloud Connect as an integrated, secure solution for cloud backup, replication, and restore.
  1. In the Cloud Connect Integration page, select Servers.
  2. Select your Cloud Connect server and click Server Management,and in the drop menu select Download Logs.
The Veeam Cloud Connect Integration interface is open to the "Servers" section. The "Server Management" dropdown menu for the selected server (VCC) is expanded, with "Download Logs" highlighted among other actions.
  1. Select the time period for which you would like logs collected, then click Start.
A "Download Logs" dialog prompts the user to select the time period for collecting logs. The option to download logs for the last 7 days is selected, with "Start" and "Cancel" buttons at the bottom.
  1. Once the log export is complete, your browser will begin downloading the file.
    Please note that, based on your browser settings, you might be asked to choose a location to save the file. If no prompt appears, the logs will be saved in the default download folder you have set up in your browser.
  2. Once the relevant logs have been downloaded, attach the logs to your support case.

More Information

Manual Log Collection

Alternatively, you may manually collect client or Cloud Connect management agent logs from the following location on the managed machine:

  • Windows
    C:\ProgramData\Veeam\Veeam Availability Console\Log\Agent\
  • Linux or Mac
     /var/log/veeamma/

The directory will contain log files for both the client agent and the Cloud Connect agent. The engineer assigned to your case will inform you which agent logs are needed for troubleshooting.
 

More Veeam Service Provider Console Log Collection Guides

For information about collecting logs for the VSPC server itself, visit:
KB2773: Veeam Service Provider Console – Compile and Upload Server Logs.

All complete list of log collections options and methods is available in the Veeam Service Provider Console User Guide > Downloading Logs.

Related Articles

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