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How to Collect Logs for Veeam Management Pack for Microsoft System Center

KB ID: 2796
Product: Veeam Management Pack | 7.0 | 8.0 | 9.0 | 9a
Published: 2018-11-18
Last Modified: 2023-09-25
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Purpose

This article documents how to collect logs for Veeam Management Pack for Microsoft System Center.

Solution

For VMware Infrastructure

To investigate issues associated with a VMware Infrastructure, logs should be collected from both Veeam Management Pack for Microsoft System Center and the underlying Windows OS Events:

Step 1: Export Management Pack Logs
  1. Open the Veeam Management Pack for Microsoft System Center console.
Icon
  1. In the top-right corner, click ( ? ) and select Export Logs.
Export
  1. Within the Export Logs pop-up, select the collectors you want to export logs for and click Export.
Collect
  1. A progress bar will appear, and when the export is complete, the log package will begin downloading in the web browser.
Export

Manual Collection for VMware Infrastructure

As an alternative to exporting collector logs via the web console, those logs may be collected manually from the following folders:

  • C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Collector\Log
  • C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Manager\Log
  • C:\Program Files (x86)\Veeam\Veeam Virtualization Extensions for System Center\User Interface\Logs

Tip: Archive each "Log" folder and name the resulting file after the parent folder (e.g., \Collector\Log -> CollectorLogs.zip).

Step 2: Export OS Event Logs

Export in .evtx format the Operations Manager event logs (Application and Services Logs > Operations Manager) from:

  • All Veeam Collector machines associated with the investigation.
  • The Management Server, where VES is installed.
Events

For Hyper-V and Veeam Backup & Replication Infrastructure

Export in .evtx format the Operations Manager event logs (Application and Services Logs > Operations Manager) from:

  • The affected Hyper-V server(s) associated with the investigation.
  • The SCOM Management Server / Veeam Backup Server associated with the investigation.
Events

For Installation Issues Investigations

For investigations related to issues installing Veeam Management Pack for Microsoft System Center, collect the following log file:

  • C:\ProgramData\Veeam\Setup\Temp\Logs\VESSetup.txt

More Information

If there are issues with exporting Veeam Management Pack logs via Veeam UI (e.g., some logs are missing in the exported logs archive, or any errors appear during the export procedure) – ensure that the account used for logging in to Veeam UI is included in the local group named Veeam Virtualization Extensions Users on the server where Veeam Virtualization Extensions service is installed.

Related Articles

For more information on how we process the collected data, please visit: vee.am/processing_of_personal_data
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