- Veeam Support Knowledge Base
- How to Collect Logs for Veeam Management Pack for Microsoft System Center
How to Collect Logs for Veeam Management Pack for Microsoft System Center
| KB ID: | 2796 |
| Product: | Veeam Management Pack | 7.0 | 8.0 | 9.0 | 9a | 13 |
| Published: | 2018-11-18 |
| Last Modified: | 2023-09-25 |
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Purpose
Solution
For VMware Infrastructure
To investigate issues associated with a VMware Infrastructure, logs should be collected from both Veeam Management Pack for Microsoft System Center and the underlying Windows OS Events:
Step 1: Export Management Pack Logs
- Open the Veeam Management Pack for Microsoft System Center console.
- In the top-right corner, click ( ? ) and select Export Logs.
- Within the Export Logs pop-up, select the collectors you want to export logs for and click Export.
- A progress bar will appear, and when the export is complete, the log package will begin downloading in the web browser.
Manual Collection for VMware Infrastructure
As an alternative to exporting collector logs via the web console, those logs may be collected manually from the following folders:
- C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Collector\Log
- C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Manager\Log
- C:\Program Files (x86)\Veeam\Veeam Virtualization Extensions for System Center\User Interface\Logs
Tip: Archive each "Log" folder and name the resulting file after the parent folder (e.g., \Collector\Log -> CollectorLogs.zip).
Step 2: Export OS Event Logs
Export in .evtx format the Operations Manager event logs (Application and Services Logs > Operations Manager) from:
- All Veeam Collector machines associated with the investigation.
- The Management Server, where VES is installed.
For Hyper-V and Veeam Backup & Replication Infrastructure
Export in .evtx format the Operations Manager event logs (Application and Services Logs > Operations Manager) from:
- The affected Hyper-V server(s) associated with the investigation.
- The SCOM Management Server / Veeam Backup Server associated with the investigation.
For Installation Issues Investigations
For investigations related to issues installing Veeam Management Pack for Microsoft System Center, collect the following log file:
- C:\ProgramData\Veeam\Setup\Temp\Logs\VESSetup.txt
More Information
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