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How to Collect Logs for Veeam Management Pack for Microsoft System Center

KB ID: 2796
Product: Veeam Management Pack | 7.0 | 8.0 | 9.0 | 9a
Published: 2018-11-18
Last Modified: 2023-09-25
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Purpose

This article documents how to collect logs for Veeam Management Pack for Microsoft System Center.

Solution

For VMware Infrastructure

To investigate issues associated with a VMware Infrastructure, logs should be collected from both Veeam Management Pack for Microsoft System Center and the underlying Windows OS Events:

Step 1: Export Management Pack Logs
  1. Open the Veeam Management Pack for Microsoft System Center console.
Icon
  1. In the top-right corner, click ( ? ) and select Export Logs.
Export
  1. Within the Export Logs pop-up, select the collectors you want to export logs for and click Export.
Collect
  1. A progress bar will appear, and when the export is complete, the log package will begin downloading in the web browser.
Export

Manual Collection for VMware Infrastructure

As an alternative to exporting collector logs via the web console, those logs may be collected manually from the following folders:

  • C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Collector\Log
  • C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Manager\Log
  • C:\Program Files (x86)\Veeam\Veeam Virtualization Extensions for System Center\User Interface\Logs

Tip: Archive each "Log" folder and name the resulting file after the parent folder (e.g., \Collector\Log -> CollectorLogs.zip).

Step 2: Export OS Event Logs

Export in .evtx format the Operations Manager event logs (Application and Services Logs > Operations Manager) from:

  • All Veeam Collector machines associated with the investigation.
  • The Management Server, where VES is installed.
Events

For Hyper-V and Veeam Backup & Replication Infrastructure

Export in .evtx format the Operations Manager event logs (Application and Services Logs > Operations Manager) from:

  • The affected Hyper-V server(s) associated with the investigation.
  • The SCOM Management Server / Veeam Backup Server associated with the investigation.
Events

For Installation Issues Investigations

For investigations related to issues installing Veeam Management Pack for Microsoft System Center, collect the following log file:

  • C:\ProgramData\Veeam\Setup\Temp\Logs\VESSetup.txt
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