How to collect and submit logs for Veeam Management Pack

KB ID: 2796
Product: Veeam Management Pack for System Center
Version: 7.0, 8.0
Published:
Last Modified: 2018-11-18

Challenge

Cause

In some cases, logs are requested by Veeam Support to help diagnose issues.

Solution

For VMware infrastructure:
 
1. Open Veeam Virtualization Extensions for System Center console:  
 

 
2. Open Veeam Extension UI > Log in > On the right side click Help > Export Log > Select collector(s) and click Export.
 

  
In case, for some reasons, it is impossible or inconvenient to use Veeam UI to export the Veeam logs you can collect the logs manually:
 
a) Veeam Collector logs
The default location on each Veeam Collector server installed:
C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Collector\Log
 
b) Veeam Virtualization Extension logs
The default location on the server where the Veeam Virtualization Extension service is installed:
C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Manager\Log
 
c) Veeam UI logs
The default location on the server where the Veeam UI component is installed:
C:\Program Files (x86)\Veeam\Veeam Virtualization Extensions for System Center\User Interface\Logs
  
3. Also, Operations Manager event logs from all (related) Veeam Collector machines and Management Server (where VES installed) might need to investigate the issue:
 To export the event logs: Event Viewer -> Application and Services Logs -> Operations Manager -> Save All Events As *.evtx preferable.
 
 
For Hyper-V and Veeam Backup&Replication infrastructure:
 
Operations Manager event logs from the affected Hyper-V servers and SCOM Management Server / Veeam Backup&Replication Server (where VES installed) might need to investigate the issue:
To export the event logs: Event Viewer -> Application and Services Logs -> Operations Manager -> Save All Events As *.evtx preferable.
 
For any installation issues:
C:\ProgramData\Veeam\Setup\Temp\Logs\VESSetup.txt

More Information

In case you are experiencing issues with export Veeam Management Pack logs via Veeam UI (some logs are missing in the exported logs archive, or any errors appear during the export procedure) – ensure that the account used for logging in to Veeam UI is included in the local group named Veeam Virtualization Extensions Users on a server where Veeam Virtualization Extensions service is installed.

Please note that information provided to Veeam for purposes of customer support may be considered protected under certain data protection regulations and/or internal company policies. A list of potentially sensitive data types is available in the following KB article. Veeam will only utilize this information for the specific purpose of providing customer support to you and will protect the information in accordance with its privacy policy. In any event, the information provided will be securely deleted after 45 inactive days as of the last upload to the FTP. If you would like it deleted sooner, please express this request directly to your support contact once the issue has been resolved.

If you have any questions, contact Veeam Support.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

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