In some cases, logs will need to be reviewed by Veeam Support to help diagnose issues.
Monitor Client logs (If Remote Monitor client is being used these logs may be requested in addition to server logs) –
Open Veeam ONE Monitor and navigate to Help -> Support Information
Once complete click Open folder to open location of extracted logs then upload to Customer portal or FTP as explain below.
Server Logs –
In Veeam One Monitor console navigate to Options > Server Settings > Other Settings > Launch Support Utility
Browse to or run "C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe". In the lower left corner click Export Logs.
Exporting logs may take a while. When it is finished, you will be asked to choose the location for the logs to be saved to.
Please attach these to your case, or in the event that the total attachment size is under 3.5MB, you may attach via email reply.
If none of these options for upload are working, please notify Veeam Support and an engineer will provide FTP credentials for the case. Once you receive the FTP link, follow the below instructions to upload the logs via FTP. You can start by copy and pasting the URL with credentials, as this has the credentials built into the link. Once you have copied the URL, you can use a Windows\File Explorer browser (windows key + e) and paste the link into that browser, or your preferred FTP client.
Note: Internet Explorer, Firefox, or any other browser will not work for the FTP upload.
1. Open Windows\File Explorer.
2. Paste URL with credentials.
3. Drag and Drop the Zipped folder or individual logs into the browser.
4. Once completed, e-mail your Veeam Support engineer to inform them the logs have been successfully uploaded to ensure the quickest review and response.
Veeam ONE Monitor - C:\Users\<USER>\AppData\Local\Veeam\Veeam ONE Monitor
Veeam Reporter\Business View Service logs - C:\Users\<USER>\AppData\Local\Veeam\Veeam ONE
Veeam Reporter Web logs - C:\Program Files\Veeam\Veeam ONE\Veeam ONE Reporter Web\Veeam\Veeam ONE Reporter
Veeam Business View Web logs - C:\Program Files\Veeam\Veeam ONE\Veeam ONE Business View Web\Generated
VeeamOneSettings - C:\Users\<USER>\AppData\Local\Veeam\VeeamOneSettings