How to collect logs for Veeam ONE

KB ID: 1862
Product: Veeam ONE | 9.0 | 9.5 | 10 | 11
Published: 2014-04-03
Last Modified: 2021-05-14
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Objective

This article documents the process for gathering diagnostic logging from Veeam ONE.

Solution

  1. Run C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe
  2. In the lower left corner click Export Logs 
  3. You will be prompted to select a location to export the logs to. (Exporting logs may take a while.)

For information about attaching files to a support case, please review: https://www.veeam.com/kb4162

More information

Below are the relative log path lists for Veeam ONE. If there are difficulties compiling the logs via the Veeam ONE support tool, you can gather the files from the appropriate directories below and provide Veeam Support a .zip file copy.
Veeam ONE v11
  • Veeam ONE Monitor service logs
    %ProgramData%\Veeam\Veeam ONE Monitor\Logs\
  • Veeam ONE Reporter Service logs
    %ProgramData%\Veeam\Veeam ONE Reporter\Logs\
  • Veeam Reporter Web logs
    %ProgramData%\Veeam\Veeam ONE Reporter\Logs\ 
  • Veeam ONE Settings Utility
    %ProgramData%\Veeam\VeeamOneSettings\
  • Veeam ONE installation logs
    C:\ProgramData\Veeam\Setup
Veeam ONE v9.5 and v10
  • Veeam ONE Monitor service logs
    %ProgramData%\Veeam\Veeam ONE Monitor\Logs\
     
  • Veeam ONE Reporter Service logs
    %ProgramData%\Veeam\Veeam ONE\
     
  • Veeam Reporter Web logs
    %ProgramFiles%\Veeam\Veeam ONE\Veeam ONE Reporter Web\Veeam\Veeam ONE Reporter\
     
  • Veeam Business View Web logs (only for version 9.5)
    %ProgramFiles% \Veeam\Veeam ONE\Veeam ONE Business View Web\Generated\
     
  • Veeam ONE Settings Utility
    %ProgramData%\Veeam\VeeamOneSettings\

  • Veeam ONE installation logs
    C:\ProgramData\Veeam\Setup
Veeam ONE versions: 7.x, 8.x, 9.0.x:
  • Veeam ONE Monitor Service logs
    C:\Users\<USER>\AppData\Local\Veeam\Veeam ONE Monitor\
     
  • Veeam ONE Reporter Service logs
    C:\Users\<USER>\AppData\Local\Veeam\Veeam ONE\
     
  • Veeam Reporter Web logs
    %ProgramFiles%\Veeam\Veeam ONE\Veeam ONE Reporter Web\Veeam\Veeam ONE Reporter\
     
  • Veeam Business View Web logs
    %ProgramFiles%\Veeam\Veeam ONE\Veeam ONE Business View Web\Generated\
     
  • Veeam ONE Settings Utility
    C:\Users\<USER>\AppData\Local\Veeam\VeeamOneSettings\

  • Veeam ONE installation logs
    %ProgramData%\Veeam\Setup
Privacy Notice
Please note that information provided to Veeam for purposes of customer support may be considered protected under certain data protection regulations and/or internal company policies. A list of potentially sensitive data types is available in the following KB article. Veeam will only utilize this information for the specific purpose of providing customer support to you and will protect the information in accordance with its privacy policy. In any event, the information provided will be securely deleted after 45 inactive days as of the last upload to the FTP. If you would like it deleted sooner, please express this request directly to your support contact once the issue has been resolved.

If you have any questions, contact Veeam Support.
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