Veeam ONE - Steps to Compile Logs

KB ID: 1862
Product: Veeam ONE
Version: 7.x, 8.x, 9.x
Published:
Last Modified: 2017-10-17

Purpose

In some cases, logs are requested by Veeam Support to help diagnose issues.

Solution

Exporting the log files

In Veeam One Monitor console navigate to Options > Server Settings > Other Settings > Launch Support Utility. In the lower left corner click Export Logs 
or 
Browse to or run C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe

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Exporting logs may take a while. When it is finished, you will be asked to choose the location for the logs to be saved to.
 
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Uploading the log files
 
 Attach the generated bundle to your case:
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If the total attachment size is under 3.5MB, you will be able to attach it to your e-mail reply.

If none of these options are working, please notify Veeam Support and an engineer will provide FTP credentials for the case. Once you receive the FTP link, follow the below instructions to upload the logs via FTP. You can start by copying and pasting the URL with credentials, as it has the credentials built into the link. Once you have copied the URL, you can use a Windows\File Explorer browser (Windows key + e) and paste the link into that browser, or your preferred FTP client.

NOTE: Internet Explorer, Firefox, or any other browser will not work for the FTP upload.

1. Open Windows\File Explorer.
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 2. Paste URL with credentials.
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 3. Drag and Drop the Zipped folder or individual logs into the browser.
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 4. Once completed, update your existing support case to inform us that the logs have been successfully uploaded to ensure the quickest review and response.

 

More Information

Below are the relative log path lists for Veeam ONE. If there are difficulties compiling the logs via the Veeam ONE support tool, you can gather the files from the appropriate directories below and provide Veeam Support a .zip file copy.

For versions: 7.x, 8.x, 9.x:
Veeam ONE Monitor - C:\Users\<USER>\AppData\Local\Veeam\Veeam ONE Monitor\
Veeam Reporter\Business View Service logs - C:\Users\<USER>\AppData\Local\Veeam\Veeam ONE\
Veeam Reporter Web logs - %ProgramFiles%\Veeam\Veeam ONE\Veeam ONE Reporter Web\Veeam\Veeam ONE Reporter\
Veeam Business View Web logs - %ProgramFiles%\Veeam\Veeam ONE\Veeam ONE Business View Web\Generated\
VeeamOneSettings - C:\Users\<USER>\AppData\Local\Veeam\VeeamOneSettings\

For version 9.5 and later:
Veeam ONE Monitor – %ProgramData%\Veeam\Veeam ONE Monitor\Logs\
Veeam Reporter\Business View Service logs – %ProgramData%\Veeam\Veeam ONE\
Veeam Reporter Web logs – %ProgramFiles%\Veeam\Veeam ONE\Veeam ONE Reporter Web\Veeam\Veeam ONE Reporter\
Veeam Business View Web logs – %ProgramFiles% \Veeam\Veeam ONE\Veeam ONE Business View Web\Generated\
VeeamOneSettings - %ProgramData%\Veeam\VeeamOneSettings\

If you have any questions, contact Veeam Support.
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