In some cases, logs are requested by Veeam Support to help diagnose issues.
Follow the steps below to collect and upload the log files for further analysis.
Attach the generated log bundle to your case.
Note: If the total attachment size is under 3.5MB, you will be able to attach it to your e-mail reply.
If none of these options are working, or you would prefer to upload logs via FTP, please notify Veeam Support and an engineer will provide FTP credentials for the case.
Critical Note: You must notify the Veeam Support Engineer when the logs have been uploaded.
Note: Internet Explorer, Firefox, or any other browser will not work for the FTP upload.
Below are the relative log path lists for Veeam ONE. If there are difficulties compiling the logs via the Veeam ONE support tool, you can gather the files from the appropriate directories below and provide Veeam Support a .zip file copy.
For versions: 7.x, 8.x, 9.x:
For version 9.5 and later:
If you have any questions, contact Veeam Support.