Veeam Support Knowledge Base
Collecting Diagnostic Information for Veeam Plugin for SAP HANA

Collecting Diagnostic Information for Veeam Plugin for SAP HANA

KB ID:	2872
Product:	Veeam Backup & Replication \| 10 \| 11 \| 12
Published:	2019-01-25
Last Modified:	2023-03-22
Languages:	FR

By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

Oops! Something went wrong.

Please try again later.

Purpose

This article documents how to collect the diagnostic information needed for a support case involving Veeam Plugin for SAP HANA.

Solution

Collect diagnostic information as documented in the four sections below.
Combine the data into a single .zip file.
Attach the zip file to the Veeam Support case.

Veeam Plugin Logs on Veeam Servers

Collect logs found within the plugin folder on the Veeam Backup Server and all Backup Repositories*.

^{*For repositories other than Windows and Linux, the log files will be located on the Gateway server associated with the repository.}

Veeam Backup Server / Windows Repository

%ProgramData%\Veeam\Backup\Plugin

Linux Repository

/var/log/VeeamBackup/Plugin

For Managed Backups

If the backup is managed by Veeam Backup & Replication, please also collect the following:

From the Veeam Backup Server, all logs within: %programdata%\Veeam\Backup\Rescan
Job logs as per KB1832

Veeam Plugin Logs on the SAP HANA Server

Collect plugin logs found within the folder indicated below on the SAP HANA server.

/tmp/veeam_plugin_logs

Example:

tar -czvf veeam_plugin_logs.tar.gz /tmp/veeam_plugin_logs

External Backups List

^{This step should be done on the SAP HANA server.}

Use the following query against each database to save information about available backup files and their EBID values.

SELECT BACKUP_ID,SOURCE_TYPE_NAME,HOST,BACKUP_SIZE,DESTINATION_PATH,EXTERNAL_BACKUP_ID FROM M_BACKUP_CATALOG_FILES WHERE DESTINATION_TYPE_NAME='backint'
                
            

For each database, save the results to a text file named after the database.

SAP HANA Server System information

^{This step should be done on the SAP HANA server.}

Use the following command to save information about available systems running on the SAP HANA server.

ps -eo pid,command | grep -v grep | grep -v sapstartsrv | grep sapstart | awk '{print $3}'
                
            

Save the output as a text file.

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

Product

Topic

Description

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your email to continue your product download

We've sent a verification code to:

An email with a verification code was just sent to

Didn't receive the code? Click to resend in sec

Didn't receive the code? Click to resend

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.