Collecting Diagnostic Information for Veeam Plugin for SAP HANA

This KB article shows how to collect the diagnostic information that may be needed if you create a Veeam Plugin for SAP HANA support case.
 

Gather logs according to sections below.

Once logs have been gathered, upload them to the SFTP generated through the customer portal. More information on generating the SFTP and using SFTP can be found here:  KB1661 

1. Veeam Plugin source logs

This step should be done on source SAP HANA server.
Navigate to and archive the contents of this folder:

/tmp/veeam_plugin_logs

Example:

tar -czvf veeam_plugin_logs.tar.gz /tmp/veeam_plugin_logs

File veeam_plugin_logs.tar.gz will contain the necessary logs.

2. Veeam Plugin target logs

This step should be done on both Veeam Backup and Veeam Repository servers. 
Navigate to and archive the contents of this folder:

• Veeam Plugin for SAP HANA 9.5 U4:

%ProgramData%\Veeam\Backup\Endpoint

• Veeam Plugin for SAP HANA 10:

%ProgramData%\Veeam\Backup\Plugin

 

3. External backups list

This step should be done on source SAP HANA server.
Save information about available backup files and their EBID values.
This can be done using the following query:

SELECT BACKUP_ID,SOURCE_TYPE_NAME,HOST,BACKUP_SIZE,DESTINATION_PATH,EXTERNAL_BACKUP_ID FROM M_BACKUP_CATALOG_FILES WHERE DESTINATION_TYPE_NAME='backint'

Run the same query against each database in question. Save the output of this query in a text file for Veeam Support.

4. System information

This step should be done on source SAP HANA server.
Save information about available systems running on your server.
This can be done using the following approach:
Login to user shell and issue the following command:

ps -eo pid,command | grep -v grep | grep -v sapstartsrv | grep sapstart | awk '{print $3}'

Save the output of this command in a text file for Veeam Support.