Collecting Diagnostic Information for Veeam Plugin for Oracle RMAN

KB ID: 2871
Product: Veeam Backup & Replication | 10 | 11
Published: 2019-01-25
Last Modified: 2022-11-16
Languages: FR
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Purpose

This article documents how to collect the diagnostic information needed for a support case involving Veeam Plugin for Oracle RMAN.

Solution

  1. Collect diagnostic information as documented in the five sections below.
  2. Combine the data into a single .zip file.
  3. Attach the zip file to the Veeam Support case.

Veeam Plugin Logs on Veeam Servers

Collect logs found within the plugin folder indicated below on the Veeam Backup Server and all Backup Repositories*.

*For repositories other than Windows and Linux, the log files will be located on the Gateway server associated with the repository.

Veeam Backup Server / Windows Repository
%ProgramData%\Veeam\Backup\Plugin
Linux Repository
/var/log/VeeamBackup/Plugin

Veeam Plugin Logs on the Oracle Server

Collect plugin logs found within the folder indicated below on the Oracle Server.

For Linux and Oracle Solaris:
/tmp/veeam_plugin_logs

Example:

tar -czvf veeam_plugin_logs.tar.gz /tmp/veeam_plugin_logs
For Windows:
%ProgramData%\Veeam\Backup\RmanPluginLogs

RMAN Operation Logs

Save information about failed RMAN operations. This can be achieved in different ways, as shown below. Discuss with your system administrator which way they feel is most appropriate. It’s important for a support engineer to see RMAN client output for the failed operation. Save the output of RMAN client operations in a text file for Veeam Support.

  • Using redirection to a file:
    $ rman target / | tee -a /tmp/rman.log
    

 

RMAN Information

Run the following queries from an RMAN client command prompt:

RMAN> LIST BACKUP;
RMAN> LIST ARCHIVELOG ALL;
RMAN> SHOW ALL;

Save the output of the above queries in a text file.

Database Information

To provide the support engineer with overall information about the software installation on the Oracle server:

  1. Connect to the instance as sysdba using the sqlplus utility:
    $ sqlplus / as sysdba
    
    and run the following queries:
    SQL> SELECT * FROM V$VERSION;
    SQL> SELECT STATUS FROM V$INSTANCE;
    SQL> SELECT LOG_MODE FROM V$DATABASE;
    SQL> SELECT NAME FROM V$CONTROLFILE;
    SQL> SELECT USERNAME,SYSDBA FROM V$PWFILE_USERS;
    SQL> SHOW PARAMETER SPFILE;
    SQL> SHOW PARAMETER PFILE;
    
    Save the output of the above queries in a text file for Veeam Support.
  2. Get the following files from your Oracle database installation (ask your database administrator if you are unsure about the exact location of these files):
    • For Linux/AIX:
      oratab (by default it's located in /etc)
      inventory.xml (by default it's located in $ORACLE_BASE/oraInventory/ContentsXML)
      oraInst.loc (by default it's located in $ORACLE_HOME)
      
    • For Oracle Solaris:
      oratab (by default it's located in /var/opt/oracle)
      inventory.xml (by default it's located in $ORACLE_BASE/oraInventory/ContentsXML)
      oraInst.loc (by default it's located in $ORACLE_HOME)
      
    • For Windows:
      Export contents of HKEY_LOCAL_MACHINE\SOFTWARE\Oracle registry key.
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