How to Collect Logs for Veeam Plug-in for Oracle RMAN

2) Veeam Plugin Logs on the Oracle Server

For Oracle Running on Linux, Oracle Solaris, or AIX:

• Collect plugin logs found within the folder indicated below on the Oracle Server.

  /tmp/veeam_plugin_logs/
  

  The command below will automate the collection of logs from the /tmp/veeam_plugin_logs/:

^{The command above is formatted to allow for universal usage with Linux, Solaris, and AIX. The output file will be written to the home folder of the account running the command. The exported log file's name will be unique and include the hostname, date stamp, and timezone.}

• If the backup is managed by Veeam Backup & Replication, please also collect the following logs from the folder: /var/log/VeeamBackup/
  • VeeamDeploymentCli.log
  • VeeamDeploymentDll.log
  • VeeamDeploymentSupervisor.log
  • VeeamDeploymentSvc.log
  • VeeamDeploymentVcpServer.log
  • VeeamEnvironmentSvc.log
  • VeeamImmutableRepoSvc.log
  • VeeamInstaller.Default.log
  • VeeamTransportCli.log
  • VeeamTransportSvc.log

Alternatively, collect all logs from the /var/log/VeeamBackup/ folder with this command:

5) Database Information

To provide the support engineer with overall information about the software installation on the Oracle server:

1. Connect to the instance as sysdba using the sqlplus utility:

   $ sqlplus / as sysdba
   

   and run the following queries:

   SQL> SELECT * FROM V$VERSION;
   SQL> SELECT STATUS FROM V$INSTANCE;
   SQL> SELECT LOG_MODE FROM V$DATABASE;
   SQL> SELECT NAME FROM V$CONTROLFILE;
   SQL> SELECT USERNAME,SYSDBA FROM V$PWFILE_USERS;
   SQL> SHOW PARAMETER SPFILE;
   SQL> SHOW PARAMETER PFILE;
   

   Save the output of the above queries in a text file for Veeam Support.
2. Get the following files from your Oracle database installation (ask your database administrator if you are unsure about the exact location of these files):
   • For Linux/AIX:

     oratab (by default it's located in /etc)
     inventory.xml (by default it's located in $ORACLE_BASE/oraInventory/ContentsXML)
     oraInst.loc (by default it's located in $ORACLE_HOME)
     

   • For Oracle Solaris:

     oratab (by default it's located in /var/opt/oracle)
     inventory.xml (by default it's located in $ORACLE_BASE/oraInventory/ContentsXML)
     oraInst.loc (by default it's located in $ORACLE_HOME)
     

   • For Windows:
     Export contents of 'HKEY_LOCAL_MACHINE\SOFTWARE\Oracle' registry key.