Collecting Diagnostic Information for Veeam Plugin for Oracle RMAN

Veeam Plugin Logs on Veeam Servers

Collect logs found within the plugin folder indicated below on the Veeam Backup Server and all Backup Repositories*.

^{*For repositories other than Windows and Linux, the log files will be located on the Gateway server associated with the repository.}

Veeam Backup Server / Windows Repository

%ProgramData%\Veeam\Backup\Plugin

Linux Repository

/var/log/VeeamBackup/Plugin

For Managed Backups

If the backup is managed by Veeam Backup & Replication, please also collect the following:

• From the Veeam Backup Server, all logs within: %programdata%\Veeam\Backup\Rescan
• Job logs as per KB1832

For Windows:

%ProgramData%\Veeam\Backup\RmanPluginLogs

RMAN Operation Logs

Save information about failed RMAN operations. This can be achieved in different ways, as shown below. Discuss with your system administrator which way they feel is most appropriate. It’s important for a support engineer to see RMAN client output for the failed operation. Save the output of RMAN client operations in a text file for Veeam Support.

• Using SPOOL clause

  RMAN> SPOOL LOG TO '/tmp/rman.log';
  RMAN> … Actual client commands …
  RMAN> SPOOL LOG OFF;
  

  (Note: https://docs.oracle.com/cd/B28359_01/backup.111/b28273/rcmsynta046.htm#RCMRF156)

• Using LOG argument when connecting to the target

  $ rman TARGET / LOG=/tmp/rman.log APPEND
  RMAN> … Actual client commands …
  RMAN> EXIT
  

  (Note: https://docs.oracle.com/database/121/BRADV/rcmcnctg.htm#BRADV8122)

• Using redirection to a file:

  $ rman target / | tee -a /tmp/rman.log
  

RMAN Information

Run the following queries from an RMAN client command prompt:

RMAN> LIST BACKUP;
RMAN> LIST ARCHIVELOG ALL;
RMAN> SHOW ALL;

Save the output of the above queries in a text file.