Gather logs according to sections below.
Once logs have been gathered, upload them to the FTP provided by the Veeam Support engineer. After the upload is completed, please notify the Veeam Support engineer.
If you need to use a secure FTP, KB1661 contains secure FTP instructions.
1. Veeam Plugin source logs
This step should be done on the source Oracle server. Navigate to and archive the contents of this folder:
tar -czvf veeam_plugin_logs.tar.gz /tmp/veeam_plugin_logsFile veeam_plugin_logs.tar.gz will contain the necessary logs.
Send resulted archive to Veeam Support.
2. Veeam Plugin target logs This step should be done on both Veeam Backup and Veeam Repository servers.
Navigate to and archive the contents of this folder:
3. RMAN operation logs
Save the information about failed RMAN operations. This can be done in different ways:
RMAN> SPOOL LOG TO '/tmp/rman.log'; RMAN> … Actual client commands … RMAN> SPOOL LOG OFF;(Note: https://docs.oracle.com/cd/B28359_01/backup.111/b28273/rcmsynta046.htm#RCMRF156)
$ rman TARGET / LOG=/tmp/rman.log APPEND RMAN> … Actual client commands … RMAN> EXIT(Note: https://docs.oracle.com/database/121/BRADV/rcmcnctg.htm#BRADV8122)
$ rman target / | tee -a /tmp/rman.log
Please discuss the appropriate way with your system administrator. It’s important for a support engineer to see RMAN client output for the failed operation. Save the output of RMAN client operations in a text file for Veeam Support.
4. RMAN information
Run the following queries from an RMAN client command prompt:
RMAN> LIST BACKUP; RMAN> LIST ARCHIVELOG ALL; RMAN> SHOW ALL;
Save the output of above queries in a text file for Veeam Support.
5. Database information
$ sqlplus / as sysdbaand run the following queries:
SQL> SELECT * FROM V$VERSION; SQL> SELECT STATUS FROM V$INSTANCE; SQL> SELECT LOG_MODE FROM V$DATABASE; SQL> SELECT NAME FROM V$CONTROLFILE; SQL> SELECT USERNAME,SYSDBA FROM V$PWFILE_USERS; SQL> SHOW PARAMETER SPFILE; SQL> SHOW PARAMETER PFILE;Save the output of above queries in a text file for Veeam Support.
oratab (by default it's located in /etc) inventory.xml (by default it's located in $ORACLE_BASE/oraInventory) oraInst.loc (by defaults it's located in $ORACLE_HOME)
oratab (by default it's located in /var/opt/oracle) inventory.xml (by default it's located in $ORACLE_BASE/oraInventory) oraInst.log (by default it's located in /var/opt/oracle)