|Product:||Veeam Backup & Replication | 10 | 11 | 12|
Collect logs found within the plugin folder indicated below on the Veeam Backup Server and all Backup Repositories*.
*For repositories other than Windows and Linux, the log files will be located on the Gateway server associated with the repository.
If the backup is managed by Veeam Backup & Replication, please also collect the following:
Collect plugin logs found within the folder indicated below on the Oracle Server.
tar -czvf veeam_plugin_logs.tar.gz /tmp/veeam_plugin_logs
Save information about failed RMAN operations. This can be achieved in different ways, as shown below. Discuss with your system administrator which way they feel is most appropriate. It’s important for a support engineer to see RMAN client output for the failed operation. Save the output of RMAN client operations in a text file for Veeam Support.
RMAN> SPOOL LOG TO '/tmp/rman.log'; RMAN> … Actual client commands … RMAN> SPOOL LOG OFF;(Note: https://docs.oracle.com/cd/B28359_01/backup.111/b28273/rcmsynta046.htm#RCMRF156)
$ rman TARGET / LOG=/tmp/rman.log APPEND RMAN> … Actual client commands … RMAN> EXIT(Note: https://docs.oracle.com/database/121/BRADV/rcmcnctg.htm#BRADV8122)
$ rman target / | tee -a /tmp/rman.log
Run the following queries from an RMAN client command prompt:
RMAN> LIST BACKUP; RMAN> LIST ARCHIVELOG ALL; RMAN> SHOW ALL;
Save the output of the above queries in a text file.
To provide the support engineer with overall information about the software installation on the Oracle server:
$ sqlplus / as sysdbaand run the following queries:
SQL> SELECT * FROM V$VERSION; SQL> SELECT STATUS FROM V$INSTANCE; SQL> SELECT LOG_MODE FROM V$DATABASE; SQL> SELECT NAME FROM V$CONTROLFILE; SQL> SELECT USERNAME,SYSDBA FROM V$PWFILE_USERS; SQL> SHOW PARAMETER SPFILE; SQL> SHOW PARAMETER PFILE;Save the output of the above queries in a text file for Veeam Support.
oratab (by default it's located in /etc) inventory.xml (by default it's located in $ORACLE_BASE/oraInventory/ContentsXML) oraInst.loc (by default it's located in $ORACLE_HOME)
oratab (by default it's located in /var/opt/oracle) inventory.xml (by default it's located in $ORACLE_BASE/oraInventory/ContentsXML) oraInst.loc (by default it's located in $ORACLE_HOME)
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case