Need to locate VSS and VIX log files for troubleshooting purposes.
While investigating an issue related to Application Aware Processing or Indexing additional logs must be gathered manually from the Guest OS for the VM that is failing to backup.
These logs are NOT automatically captured by the Support Wizard, they must be manually collected.
Note: If Application-Aware Image Processing was disabled during internal troubleshooting please enable Application-Aware Image Processing and run the job again to update the log files within the Guest OS.
The following actions are to be performed within the Guest OS of the VM that is being investigated. Please note that no Veeam Backup and Replication task should be running against the guest in question during this collection process. This will interfere with the accuracy of the information.
vssadmin list writers > C:\vsswriters.txt vssadmin list providers > C:\vssproviders.txt vssadmin list shadows > C:\vssshadows.txt vssadmin list shadowstorage > C:\vssshadowstorage.txt
The logs can be submitted by: