This KB article shows how to collect the diagnostic information that may be needed if you create a Veeam Agent for Microsoft Windows support case.
Once you have gathered all the logs required for troubleshooting, you will need to attach them to the case through the customer portal or to the ftp site using the ftp information provided to you by the engineer assigned to your case. Please, notify the engineer once the logs are uploaded.
If you need to use a secure FTP, this article contains secure FTP instructions.
How to gather the Veeam Agent for Microsoft Windows product logsThe Veeam Agent for Microsoft Windows logs can be located in the path below on the machine where the product is installed.
How to gather Microsoft VSS information
vssadmin list writers > C:\vss_writers.log vssadmin list providers > C:\vss_providers.log vssadmin list shadows > C:\vss_shadows.log vssadmin list shadowstorage > C:\vss_shadow_storage.log
They will create four log files named vss_writers.log, vss_providers.log, vss_shadows.log and vss_shadow_storage.log in C:\. Once submitted to Veeam Support, these logs can be deleted.
How to gather Microsoft Event logs
2. Locate the log to be exported in the left-hand column.
3. Right-click the name of the log and select Save All Events As.
4. Enter a file name that includes the log type and the server it was exported from.
6. Include the display information.
7. Be sure to include the LocaleMetaData folder when packaging the logs for upload.
How to gather File System Minifilter information
fltmc instances > C:\filter.log
A log named filters.log will be created in C:\. Once submitted to Veeam Support, this log can be deleted.