How to Collect Logs for Veeam Agent for Microsoft Windows

Quick Start Automated Veeam Agent for Microsoft Windows  Log Collection

For Windows machines with an internet connection, open an Administrative PowerShell console on the Windows machine where Veeam Agent for Microsoft Windows is installed and run these two lines to automatically download the log collection script to %temp% and execute it.

When the script completes, answer "Yes" to have the script open the folder where the logs were written, then attach the log bundle to the case.

Automated Collection Guide

For Windows machines without an internet connection, or if you prefer to deploy the script manually, follow these steps:

1. On a machine with an internet connection, download the Veeam Agent for Microsoft Windows Log Collection Script from the VeeamHUB GitHub page.
   _{If your environment does not allow access to GitHub, review the Veeam Script Storage Location statement at the bottom of this article.}
   
   Right-click on the following link, and select Save link as...
   https://raw.githubusercontent.com/VeeamHub/powershell/master/VAW-CollectKB2404Logs/CollectKB2404Logs.ps1
   
2. Copy the downloaded script to a location on the machine where Veeam Agent for Microsoft Windows is installed.
   For example, C:\temp\
3. Open an Elevated Command Prompt or PowerShell window and run the command:

• The script collects data automatically. No system changes are made.
• Once the script is complete, a message about the successful execution will appear.

Veeam Support Script Storage Location

The Veeam Knowledge Base is transitioning to storing the scripts commonly provided by KB articles on the VeeamHub on GitHub. The PowerShell scripts linked in Knowledge Base articles are managed by Veeam employees, and only Veeam-approved changes can be published. Moving script storage to GitHub will enhance transparency, allow for easier tracking of script version history, and improve the overall customer experience.

However, we recognize that some customers may have security protocols that restrict access to GitHub. To accommodate these situations, we are providing an alternative download location. If you cannot access GitHub or prefer not to download the PowerShell scripts from there, a copy of the script is available for download using the button below.