How to collect logs for Veeam Agent for Windows

To expedite support case processing, please attach the following logs to your support case:

• Veeam Agent logs
• VSS diagnostics
• Event logs
• File system minifilter diagnostics

You can collect logs in the following ways: 

• Automatically using the script that is attached to this article.
• Manually in case the script fails to retrieve required logs.

The following steps must be done on the computer where Veeam Agent for Microsoft Windows is installed.

1. Collect Veeam Agent Logs

1. Navigate to the following folder: C:\%Programdata%\Veeam\Endpoint (this folder is hidden by default, copy and paste the provided path). 
2. Archive the content of this folder.

2. Collect VSS Diagnostics

1. Run the following commands using the administrative command prompt:

• vssadmin list writers > C:\vss_writers.log
• vssadmin list providers > C:\vss_providers.log
• vssadmin list shadows > C:\vss_shadows.log
• vssadmin list shadowstorage > C:\vss_shadow_storage.log

2. Archive the resulting files.

3. Collect Event Logs

1. Run the Event Viewer (eventvwr.msc).
2. In the left menu, find the Application logs.
3. Right-click the Application logs and select Save All Events As.
4. Enter the file name that includes the log type and the computer name the logs were exported from (for example, when exporting Application logs from a computer named HV01, enter Application_HV01).
5. In Save as type, select Event Files (*.evtx).
6. Include the display information.

7. Repeat steps 3—6 for the System logs.
8. Archive the logs. Include the LocaleMetaData folder in the archive as well.

4. Collect File System Minifilter Diagnostics

1. Run the fltmc instances > C:\filter.log command using the administrative command prompt.