#1 Global Leader in Data Protection & Ransomware Recovery
Incident Response by Coveware

Transparent Ransomware
Incident Response

Your cyber negotiation and ransomware-encrypted data recovery experts
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Incident Response You Can Trust

When ransomware hits and backups fail, we help you focus on your internal recovery while our professionals handle the specialized process of cyber extortion negotiations and ransomware-encrypted data recovery. Let our experts guide you through a secure, compliant, expedient ransomware recovery.

Your Partner for Ransomware Incident Response

Gain Confidence With Our Expertise

With 1,000+ cyber crime cases handled per year and enterprise engagement experience, dedicated ransomware recovery is our focus.

Decrease Costs and Impacts

Our extensive threat actor database informs evidence-based negotiation strategies and assesses likely outcomes that can’t be matched.

Fast Triage With Technology

Automated to run across your environment, perform forensic triage analysis, assess impact, identify the ransomware, and help you recover.

Incident Response 

Veeam’s Approach to Ransomware

Ensure swift recovery with replicas, snapshots, and high-speed repositories, avoid data re-infection with YARA analysis, and streamline tasks. Enterprises that need help with triage, response, and recovery from ransomware may also leverage incident response through Cyber Secure.
Relentless Security

Early threat detection, SIEM integration, and proactive threat hunting, coupled with Veeam’s immutability, backup verification, secure access, incident response, and forensic triage, create a relentless security approach.

Reduce Your Attack Surface

Harden your infrastructure with Security & Compliance Analyzer and data best practices while monitoring for errors and anomalies. I/O Anomaly Visualizer ensures the lowest possible data loss, thanks to Veeam Continuous Data Protection.

Recover From Anywhere
to Anywhere

Meet your RTOs while ensuring you avoid reinfection with YARA content analysis. Let automation take the wheel for time-intensive tasks like documentation, testing, and verification so that you can restore your data from anywhere and back to production 5x faster.

Incident Response Stages

What Happens During an Active Incident?

  1. Assessment

    Using Recon for forensic analysis, we identify the ransomware strain, outline risks and recovery options, and review strain‑specific analytics including cost, data recovery percentage, and expected downtime.

  2. Extortion Negotiation

    Focus on managing your recovery while we negotiate on your behalf and work within your timeline and desired result. With our case data, ransom amount and risks are minimized.

  3. Ransomware Settlement

    If a settlement is best for you, Coveware by Veeam will simplify and ensure settlement success. We work 24/7 to get the cost down to the penny, no hidden fees or markups, with 100% transparency on reimbursed costs.

  4. Decrypt and Recover

    We utilize decryption tools to help you safely recover, with documentation available to streamline your data recovery and incident proof provided to meet insurance and compliance requirements.


Core Elements of Coveware by Veeam Incident Response

Data Aggregation

Our threat actor database informs evidence-based negotiation strategies and assesses the likely outcomes as nobody else does.

Financial Operations

If settling, we make it easy with the regulatory and financial compliance experience to help you build an informed recovery strategy.

Technical Expertise

We built our own tools to forecast your recovery cost and timeline along with getting your data back safer and faster. 

Tools & Services

Coveware by Veeam Retained IR


Forensic investigations can be time-consuming, expensive, and opaque. Coveware’s Forensic Triage solution pairs Recon, our rapid forensic collection tool, with a fully automated backend that collects, parses, and visualizes security incident data.

Incident Response With Cyber Secure Program

We help you focus on your internal recovery while our professionals handle the specialized process of cyber extortion negotiations and ransomware-encrypted data recovery. Let our experts guide you through secure, compliant, expedient ransomware recovery.


We build incident response tools to help expedite and de-risk recovery efforts. Our Unidecrypt decryption software is ransomware variant agnostic, and utilizes an up to date library of plugins for each unique type of ransomware. Unidecrypt is available within the incident response service.

Data Feed

Coveware by Veeam’s Cyber Incident Data Feed consists of high-quality bulk aggregated anonymized data, observed and collected during cyber extortion incidents. This data is provided within the incident response service.

Veeam Keeps Your Backups Secure From Ransomware

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Ransomware Recovery Maturity Assessment

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What is Coveware by Veeam?
Coveware by Veeam is a company specializing in ransomware incident response and recovery, offering services to manage ransomware situations from forensic triage to data recovery. 
Did Veeam acquire Coveware?
Yes, Veeam Software acquired Coveware. Announced on April 23, 2024, this acquisition integrates Coveware's leading cyber-extortion incident response services with Veeam's existing ransomware protection and recovery capabilities. This acquisition enhances Veeam's offerings by adding forensic triage, extortion negotiation, cryptocurrency settlements, and decryption services through Veeam Data Platform Premium and Veeam Cyber Secure program. Coveware by Veeam will continue to provide its specialized IR services, helping enterprises with incident response preparedness and data recovery from ransomware attacks.
What services does Coveware by Veeam offer?
Coveware by Veeam offers, incident response, negotiation, data recovery, retained services for ongoing support, and ransomware analytics.
How does Coveware by Veeam handle ransomware?
Coveware by Veeam handles ransomware by identifying the strain, negotiating ransoms, and aiding in secure data recovery, using proprietary tools like Recon and Unidecrypt.
What are the benefits of Coveware by Veeam? 
Benefits include faster forensic triage to response and recovery from ransomware than other incident response firms. Coveware by Veeam provides this benefit through comprehensive ransomware management, evidence-based negotiation strategies, regulatory compliance, and transparent cost reporting. 
How does Coveware by Veeam recover data?
We can use a tool they developed called Unidecrypt, along with expert support, to safely and efficiently recover encrypted data if it cannot be recovered from backups. 
What tools does Coveware by Veeam use?
Coveware by Veeam uses in-house developed tools called Recon for forensic triage and forecasting recovery costs and timelines, and Unidecrypt for decrypting ransomware-affected data. 
How does Coveware by Veeam negotiate a ransom?
A team of professional negotiators works 24/7 on behalf of clients to reach optimal outcomes in ransom payments and minimize risks.
What is Coveware by Veeam’s incident timeline?
The timeline includes assessment, extortion negotiation, ransom settlement, and data decryption and recovery, providing 24/7 support throughout the process.

Radical Resilience Starts Here

With Veeam by your side, you have the flexibility you want for today’s
hybrid cloud and the confidence you need for long-term success.  

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Learn how you can achieve data resiliency against any threat with Veeam


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