AHCCCS is Arizona’s Medicaid agency and the state’s largest source of health insurance.
Built on a system of competition and choice, AHCCCS is a $14 billion program that operates under an integrated managed care model. Contracted health plans coordinate and pay for physical and behavioral healthcare services delivered by approximately 115,000 healthcare providers to millions of residents.
“Our mission is to provide comprehensive, quality healthcare to those in need,” said Anthony Flot, Chief Information Security Officer at AHCCCS. “To do that, we must maintain system continuity within our IT environment, and to maintain system continuity we must protect the data that keeps those systems running.”
Lana Gibson, Systems Administrator at AHCCCS, said one of the biggest challenges of data protection was scalability.
“We were running out of backup storage space but investing in new hardware didn’t align with Arizona’s cloud-first policy because we would eventually transition our workloads to the cloud,” Gibson explained. “We needed an easy way to leverage the cloud, and of the solutions we considered, Veeam aligned best with the operating standards we were trying to achieve.”
Gibson said another challenge was reliability.
“Reliable backup and recovery are two of our top priorities,” she continued. “In addition to backing up on-prem SharePoint reliably, we need to recover reliably — but at the highest level of granularity. We want to be able to reach into the SharePoint databases and grab specific items, such as files, document libraries or even a full site, and we want to be able to do that quickly and easily. We also want to be able to recover accidentally deleted user accounts in Microsoft Active Directory. Veeam allows us to do all of this seamlessly.”
Flot said scalable and reliable data protection is a necessity for AHCCCS because data supports critical processes such as care management, benefits management and fraud and abuse detection.
“We needed a backup solution that would protect our data and support our transition to Azure and Microsoft 365, and we found it in Veeam,” he said.