Veeam Customer Success

Veeam keeps your business running, Customer Success
keeps you on track.
Contact Us

We’re Here to Assist Your Journey

Customer Success is a global post-sales program that guides customers throughout their Veeam® journey by:

  • Onboarding assistance for all new customers, accelerating time to value
  • Providing Select customers with a dedicated Enterprise Customer Success Manager (ECSM)
  • Giving strategic customers access to the concierge Lighthouse program

Our Mission

We strive to proactively partner with customers throughout their Veeam journey, to maximize benefits and exceed desired outcomes.

Program Benefits

Onboarding

Veeam’s Customer Onboarding Program provides a holistic, customer-centric approach that accounts for each customer’s unique environment, objectives, and timeline.

  • MyAccount, Veeam portal overview
  • Licensing and support
  • Veeam resources
  • Training and education
  • Installation and best practices guidance

Enterprise Customer Success Manager

Select customers receive a dedicated Enterprise Customer Success Manager to assist you through your Veeam journey.

  • Receive access to an Enterprise Customer Success Manager and Customer Success team — work together to identify data management milestones and proactively set a path to ensure they’re achieved
  • Gain an in-depth understanding of your success criteria and ensure you meet your goals — both short and long term
  • Be the liaison for communicating your needs, concerns and suggestions back to Veeam
  • Assign resources to provide network analysis, on-going best practices, health checks and product training  
  • Provide information on the latest updates and industry trends, and coordinate vision road maps, so that you are well‑informed
  • Coordinate regularly scheduled calls with flexible, customer-specified frequency
  • Benefit from an annual Customer Success review
  • Access bimonthly product deep dives from a system engineer’s perspective via a Customer Success webinar

Lighthouse Program

The Veeam Lighthouse Program is our premier Customer Success Program. This global concierge program offers eligible Veeam customers all the components of the Onboarding and Enterprise Customer Success Manager programs as well as additional resources, services and exclusive benefits designed to educate, connect and delight.

The Lighthouse Program adds an extra layer of resources to your existing Veeam team, as well as formal and informal learning opportunities and ways to connect with other customers.

Eligible customers can receive access to:

  • Training
  • Certification
  • Professional services
  • Executive roundtables
  • Product Strategy discussions
  • Ransomware awareness
  • Conferences and more.

Hear From Our Customers

Quotes ransomware
It is the partnership with this team from Veeam, and how responsive and helpful you have been for us, that led to the global adoption of Veeam. I promise we are going to make you live to regret that! Seriously though, we are looking forward to watching Veeam’s growth throughout [our company] globally.
Associate Director
IT Operations, Finance
Quotes ransomware
I sincerely appreciate the time you [CS team] have spent with me. I finally feel like I understand why I’m doing what I’m doing and not just clicking on things because the manual says to.
Manager of Information Technology Systems
Healthcare
Quotes ransomware
[With Veeam Customer Success], we have been able to get farther with the solution than we ever accomplished prior.
IT Security Manager
Retail 

Customer Success Program Events

Check out our upcoming, invite-only events.

What's new in Veeam Backup & Replication v12

March 16, 2023

Speaker:

  • Veeam Product Manager
Learn about the new enhancements coming in the new version. With Veeam Backup & Replication v12, you can overcome these challenges by: using group-managed security accounts to strengthen your security posture, as well as taking advantage of expanded support and upgrades.

V12 Feature Updates: Ask Me Anything

March 28, 2023

Speaker:

  • Veeam Enterprise Customer Success System Engineers
This session is designed for you to ask any questions you may have about the new feature upgrade.

Secure Backup and Sure Replica: Encryption and Immutability

April 20, 2023

Speaker:

  • Veeam Product Manager
Protect your data from malicious actors, ensure business resilience, and eliminate data loss and downtime. With cloud mobility, you may confidently switch to any cloud while avoiding lock-in.

Have questions? We have answers!

Contact Us