Veeam Customer Success

Veeam keeps your business running, Customer Success
keeps you on track.
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We’re Here to Assist Your Journey

Customer Success is a global post-sales program that guides customers throughout their Veeam® journey by:

  • Accelerating your time to value
  • Providing select customers with a dedicated Customer Success Manager (CSM)
  • Assisting with license and renewal with a Customer Success Representative
  • Giving select customers access to the concierge Lighthouse program

Our Mission

We strive to proactively partner with customers throughout their Veeam journey, to maximize benefits and exceed desired outcomes.

Program Benefits

Onboarding

Veeam’s Customer Onboarding Program provides a holistic, customer-centric approach that accounts for each customer’s unique environment, objectives, and timeline.

  • MyAccount, Veeam portal overview
  • Licensing and support
  • Veeam resources
  • Training and education
  • Installation and best practices guidance

Customer Success Manager

Select customers receive a dedicated Customer Success Manager to assist you through your Veeam journey.

  • Receive access to a Customer Success Manager and Customer Success team — work together to identify data management milestones and proactively set a path to ensure they’re achieved
  • Gain an in-depth understanding of your success criteria and ensure you meet your goals — both short and long term
  • Be the liaison for communicating your needs, concerns and suggestions back to Veeam
  • Assign resources to provide network analysis, on-going best practices, health checks and product training  
  • Provide information on the latest updates and industry trends, and coordinate vision road maps, so that you are well‑informed
  • Coordinate regularly scheduled calls with flexible, customer-specified frequency
  • Benefit from an annual Customer Success review
  • Access bimonthly product deep dives from a system engineer’s perspective via a Customer Success webinar

Lighthouse Program

The Veeam Lighthouse Program is our premier Customer Success Program. This global concierge program offers eligible Veeam customers all the components of the Onboarding and Customer Success Manager programs as well as additional resources, services and exclusive benefits designed to educate, connect and delight.

Eligible customers can receive access to:

  • Training
  • Certification
  • Professional services
  • Executive roundtables
  • Product Strategy discussions
  • Ransomware awareness
  • Conferences and more.

The Lighthouse Program adds an extra layer of resources to their existing Veeam team, as well as formal and informal learning opportunities and ways to connect with other customers.

Hear From Our Customers

Quotes ransomware
It is the partnership with this team from Veeam, and how responsive and helpful you have been for us, that led to the global adoption of Veeam. I promise we are going to make you live to regret that! Seriously though, we are looking forward to watching Veeam’s growth throughout [our company] globally.
Associate Director
IT Operations, Finance
Quotes ransomware
I sincerely appreciate the time you [CS team] have spent with me. I finally feel like I understand why I’m doing what I’m doing and not just clicking on things because the manual says to.
Manager of Information Technology Systems
Healthcare
Quotes ransomware
[With Veeam Customer Success], we have been able to get farther with the solution than we ever accomplished prior.
IT Security Manager
Retail 

Customer Success Program Events

Check out our upcoming, invite-only events.

Cloud Backup and Infrastructure

January 26, 2023

Speaker:

  • Sam Nicholls, Director Product Marketing
  • Jeanne Krull, Sr. Director Public Cloud Solutions
Protect and manage backup data to the cloud, from the cloud, and within the cloud. Get to the cloud even faster with simple tools to intelligently back up, recover and migrate data, where it can be natively protected and kept safe from attack.

Q1 Ransomware Updates

February 21, 2023

Speaker:

  • Rick Vanover, Sr. Director Product Strategy
The best way to protect against ransomware is to prevent it from happening. Back up your data, educate your business administrators on ransomware, find out the latest trends, and create a good cybersecurity solution.

Ask Me Anything about Object Storage Backup

March 28, 2023

Speaker:

  • Veeam Customer Success System Engineers
This session is designed for you to ask any questions you have about anything related to object storage backup.

Have questions? We have answers!

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