Frequently Asked Questions

1. Log in to your Propartner or Veeam Account (create and account if you do not have one using the email used when booking training)
2. Go to My VMCE certification page.
3. Select your desired exam and click the "Register for..." button.
4. Find the Veeam Authorized Education Center and attend the training course.
5. Click "Schedule exam" (for VMCE) or "Go to Pearson VUE" (for VMCE-Advanced) to schedule the exam.
6. For first-time users who do not have a Pearson VUE account, you will be shown a Create Pearson VUE account page.
7. Fill in all required information.
8. Confirm that all information is accurate, making sure your name matches your identification exactly.
9. Click "Confirm and Continue," which will then automatically sign you into your Pearson VUE account.
10. Click "Schedule this Exam."

If you wish to reschedule or cancel your exam, you may do this online via your account or contact the Pearson VUE Customer Service Team https://home.pearsonvue.com/veeam/contact at least 48 hours prior to your scheduled exam appointment.

NOTE: Rescheduling or cancelling less than 48 hours prior to your appointment will result in forfeiting your exam fee.

To cancel or reschedule an exam online, follow the steps below:

1. Log in to your Veeam account.
2. Go to My VMCE certification page.
3. Select your desired exam and click "Schedule exam" (for VMCE) or "Go to Pearson VUE" (for VMCE-Advanced), which will then automatically sign you into your Pearson VUE account.
4. Select either "Cancel" or "Reschedule."

There is a 24-hour waiting period after the first failed attempt and a 14-calendar day waiting period after the following three failed attempts (from the second to the fourth attempts) for certification exams.

After the fifth failed attempt, there is a 12-month waiting period or the candidate must submit a request and obtain permission from the VMCE Security Team — VMCE.Fraud@veeam.com — for each additional attempt.

After the candidate has waited 12 months, there is a 14-calendar day waiting period after the sixth to ninth failed attempts. After the tenth failed attempt, the candidate must wait 12 months or submit a request and obtain permission from the VMCE Security Team.

Once a candidate has passed an exam, he cannot take that exam again until a new major exam revision is released.

Log in to your Veeam account and go to the My VMCE certification page.

Be sure that your exam status is updated, then click “Download Certificate Image" (for VMCE v9) or "VMCE xxx certificate" (for VMCE v7, v8 and VMCE-Advanced) to view your certificate.