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Frequently Asked Questions

  • Training
  • Exams
  • Certification
  • Veeam Account
  • Upgrades
Are the instructor-led training courses delivered by Veeam?
All Veeam® instructor-led training is delivered by Veeam Authorized Education Centers (VMAECs) and led only by Veeam Certified Trainers (VMCTs).
Where can I locate my closest Veeam Authorized Education Center (VMAEC)?
Veeam offers a wide network of VMAECs across the globe. You may search for your closest VMAEC location on veeam.com or here.
There is no Veeam Authorized Education Center (VMAEC) near me. What are my options?
Some VMAECs will allow you to attend a class in a live online format as a remote student. Please check with VMAECs in your geographical region for more details.
How much does it cost to attend an instructor-led training course?
Pricing is available from the VMAEC directly.
Are courses available in different languages?
Veeam instructor-led coursework is provided in different languages, but classes are often delivered in the local language.
Why is my profile not showing the course as complete?
Once you have completed the class and your attendance is reported, verified and uploaded, the course will show as complete. However, this process can take up to five business days. If you still can’t see the completion verification after this time period, please let us know. Your region’s support email address can be found in the “Contacts” section below.
Can I self-study online in place of a class and then take just the exam?
To qualify to take a Veeam certification exam, you must attend the pre-requisite class at a Veeam Authorized Educational Center (VMAEC).
I only work with VMware. Do I need to study the Microsoft content to pass the exam?
All content provided in the course is necessary to study and pass the exam.
Will the class cover everything I need to pass the exam?
Veeam instructor-led training courses cover a wide array of content. However, it is expected that you have a minimum of six months of commercial experience with Veeam prior to taking this course. Please review the exam study guide provided by your educational center for further insight and resources.
I’m attending a class remotely. What do I need?
For the best experience, you should have a good quality internet connection and two monitors. Check with your VMAEC for further details and requirements for attending a remote class.
How do I book a certification exam?
  1. Once you have completed the required training course, log into your Veeam account. If you do not have an account, register for one using the email you used when booking yourcourse.
  2. Go to the certification tab.
  3. Select your desired exam on Step 2 and click “MANAGE ... EXAM” to schedule the exam.
  4. For first-time users who do not have a Pearson VUE account, you will see a “Create Pearson VUE Account” page pop up.
  5. Fill in all required information.
  6. Confirm that all information is accurate and make sure your name matches your identification exactly. 
  7. Click "Confirm and Continue," which will automatically sign you into your Pearson VUE account.
  8. Follow the instructions on the Pearson VUE scheduling page.
What is the minimum passing score?
You will need to achieve a score of 70% or more to pass the exam.
How much time will I get to take the exam?
Students will get 60 minutes to take the exam. A 30-minute time extension will be available when the exam is delivered in a language different than the local language.
How many questions are on the exam?
Students will receive 50 questions for the Veeam Certified Engineer (VMCE) exam and 40 questions for the Veeam Certified Architect (VMCA) exam.
Is it required to attend a class before taking the exam?
Yes, an instructor-led class is a prerequisite for all of our current exams.
How much does the exam cost?
The price varies by country. To get detailed pricing, please contact Pearson VUE directly.
Why do I have to pay extra for the exam?
The exam costs are not included in the course cost because not every course attendee wants to take the exam.
Where can I take a Veeam exam?
Most Pearson VUE test centers offer Veeam exams. Online proctored exams are available 24 hours a day, every day of the year.
I have completed a course and would like to book my exam, but I can’t find it on my profile. Why is this?
Once you have completed the class and your attendance is reported, verified and uploaded, the course will show as complete. However, this process can take up to five business days. If you still can’t see the completion verification after this time period, please let us know. Your regions support email address can be found in the “Contacts” section below.
Can I take the exam immediately after attending the required course?
You may schedule the exam as soon as your course attendance is verified. However, we do recommend you spend some time to review the material for the best chance of exam success.
How do I reschedule or cancel an exam? 

If you wish to reschedule or cancel your exam, you may do this online via your account and follow the instructions below or contact the Pearson VUE customer service team. OnVUE allows candidates to reschedule or cancel their exams up to the scheduled appointment start time. If you fail to reschedule or cancel the exam before your appointment time or fail to appear for the appointment, you will forfeit your exam fee.

To cancel or reschedule an exam online:

  1. Log into your Veeam account.
  2. Go to the certification tab.
  3. Select your desired exam and click “MANAGE … EXAM,” which will automatically sign you into your Pearson VUE account./li>
  4. Select either "cancel" or "reschedule".
I did not pass the exam. When can I retake it?

There is a 24-hour waiting period after the first failed attempt and a 14-calendar day waiting period after the second through the fourth failed attempt. After the fifth failed attempt, there is a 12-month waiting period or a request can be submitted with prior permission from the VMCE security team, vmce.fraud@veeam.com. After the candidate has waited 12 months, they can take the exam for attempt six through nine. After that, candidates must wait 12 months again or submit a request and obtain permission from the VMCE security team.

Once a candidate has passed an exam, the exam cannot be retaken until a new major exam revision is released.

How do I get my certificate and digital badge?

Follow these steps to obtain your badge and certificate:

  1. Log into your Veeam account and go to the certification tab.
  2. Be sure that your exam status is updated, then click “download certificate" or “get digital badge” if available.
  3. “Get digital badge” will automatically redirect you to the YourAcclaim website, where you should log in or create an account and accept your badge.
  4. You will also receive an email from YourAcclaim with instructions as soon as your badge is issued.
How can I download an old certificate version or digital badge?

Follow the steps below to access an older version badge or certificate:

  1. Log into your Veeam account and go to the certification tab. 
  2. Сlick “download certificate” or “get digital badge” if available under your ID number.

Note: If you passed the latest exam version, your old certificate will no longer be available for download.

I passed my exam but have not received my certification yet. Why is this?
Once you have completed the class and your attendance is reported, verified and uploaded, the course will show as complete. However, this process can take up to five business days. If you still can’t see the completion verification after this time period, please let us know. Your region’s support email address can be found in the “Contacts” section below.
Do Veeam certifications expire?
Certifications do not expire, but ProPartners may be required to update their certifications to remain compliant in the Veeam ProPartner program. Check your ProPartner program guide or reach out to your Veeam representative for more details on certification requirements in your region.
Do I have to attend a class again to upgrade my certification?

There are three ways that you can meet the prerequisites needed to sit in the 2020 exams:

  1. Attend the prerequisite training course
  2. Have evidence of your previous certification
  3. Have sat in the previous prerequisite training course within the last year

For more details on upgrading your certification, see the upgrades section below.

I have multiple accounts. How do I merge them?
Contact us with the details of each account and which account you would like as your primary account. You can locate the proper support email address for your region in the “Contacts” section below.
How can I take my certification with me if I change employers?
Set up a new Veeam account with your updated email address and contact Veeam to merge the accounts.
What is the best way to update my certification?

There are multiple upgrade paths available based on previous course attendance and certifications held.

  • If you have the certification for version 9, you qualify to attend the VMCE 2020 exam. Simply go to the certification tab and follow the regular exam booking process. If you attended a class previous to version 9.5 Update 4, we recommend attending the Veeam Availability Suite v10 Configuration and Management class, but this is not required.
    To prepare for the exam, we recommend you review course material from your previous class along with the study guide for the current class.
  • If your certification is from version 8 or earlier, you will need to attend the Veeam Availability Suite v10 Configuration and Management class to be eligible to book the exam.
I attended a version 9 class. Can I take the VMCE 2020 exam?
If you attended the class within 12 months of booking the exam, you may take the VMCE 2020 exam without retaking the course. If it has been 12 months or longer, it is required you attend a Veeam Availability Suite v10 configuration and management class.
I attended a version 9 class. Can I now take the version 9 exam?
The version 9 exam will be available until Oct. 31, 2020.
I have my VMCA. Do I need to take both the VMCE and VMCAv1 exams again?
  • To upgrade your VMCA certification, you will need to pass the new VMCA exam.
  • To upgrade your VMCE certification, you will need to pass the new VMCE exam.

Support

If you have additional questions, please contact your regional team:

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