If you wish to reschedule or cancel your exam, you may do this online via your account and follow the instructions below, or contact the Pearson VUE customer service team at least 48 hours before your scheduled exam appointment.
NOTE: Rescheduling or cancelling less than 48 hours before your appointment will result in forfeiting your exam fee.
To cancel or reschedule an exam online:
There is a 24 hour waiting period after the first failed attempt and a 14 calendar day waiting period after the second through the fourth failed attempt. After the fifth failed attempt, there is a 12 month waiting period, or a request can be submitted with prior permission from the Veeam VMCE security team, email@example.com. After the candidate has waited 12 months, they can take the exam for attempt six through nine. After that, candidates must wait 12 months again, or submit a request and obtain permission from the Veeam VMCE security team.
Once a candidate passed an exam, the exam cannot be retaken until a new major exam revision is released.
Follow these steps to obtain your badge and certificate:
Follow the below steps to access an older version badge or certificate:
Note: If you passed the latest exam version, your old certificate will no longer be available for download.
There are three ways that you can meet the pre-requisites needed to sit the 2020 exams:
For more details on upgrading your certification, see the upgrades section below.
There are multiple upgrade paths available based on previous course attendance and certifications held.