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Frequently Asked Questions

  • Training
  • Exams
  • Certification
  • Veeam Account
  • Upgrades
Are the instructor-led training courses delivered by Veeam?
All Veeam® instructor-led training is delivered by Veeam Authorized Education Centers (VMAECs) and led by Veeam Certified Trainers (VMCTs) only.
Where can I locate my closest Veeam Authorized Education Center (VMAEC)?
Veeam offers a wide network of VMAECs across the globe. You may search for your closest VMAEC location here.
There is not a Veeam Authorized Education Center (VMAEC) near me. What are my options?
VMAEC’s deliver classes in both classroom environments, where you can attend remotely, and live online formats. Check with a VMAEC close to you, or with your preferred language, for their schedule.
How much does it cost to attend an instructor-led training course?
Pricing is available from the VMAEC directly.
Are courses available in different languages?
Veeam instructor-led coursework is provided primarily in English, but classes are often delivered in the local language.
Why is my profile not showing the course as complete?
Once you have completed the class and your attendance is reported, verified and uploaded, the course will show as complete. However, this process can take up to five business days. If you still can’t see the completion verification after this time period, please let us know. Your regions support email address can be found in the “Support” section below. 
Can I self-study online in place of a class and then take just the exam?
To qualify to take a Veeam certification exam, you must attend the pre-requisite class at a Veeam Authorized Educational Center (VMAEC). There is no self-study option.
I only work with VMware. Do I need to study the Microsoft content to pass the exam?
All content provided in the course is necessary to study and pass the exam.
Will the class cover everything I need to pass the exam?
Veeam instructor-led training courses cover a wide array of content. However, it is expected that you have a minimum of six months of commercial experience with Veeam prior to taking this course. Please review the exam study guide provided for further insight and resources.
I’m attending a class remotely. What do I need?
For the best experience, you should have a good quality internet connection and two monitors. Check with your VMAEC for further details and requirements for attending a remote class.
I want to sit for the Veeam Backup & Replication: Architecture and Design course, do I need to have sat for the Veeam Availability Suite: Configuration and Management class beforehand?
The Veeam Availability Suite™: Configuration and Management is strongly recommended before sitting for the Veeam Backup & Replication™: Architecture and Design course, but it is not a hard requirement. The class tests knowledge of architecture and design, an understanding of the key features, concepts and configuration taught in the Configuration and Management course, would be extremely useful
How do I book a certification exam?
  1. Once you have completed the required training course, log into your Veeam account. If you do not have an account, register for one using the email you used when booking your course.
  2. Go to the certification tab.
  3. Select your desired exam on Step 2 and click “MANAGE ... EXAM” to schedule the exam.
  4. For first-time users who do not have a Pearson VUE account, you will see a “Create Pearson VUE Account” page pop up.
  5. Fill in all required information.
  6. Confirm that all information is accurate and make sure your name matches your identification exactly. 
  7. Click "Confirm and Continue", which will automatically sign you into your Pearson VUE account.
  8. Follow the instructions on the Pearson VUE scheduling page.
What is the minimum passing score?
You will need to a score of 70% or more to pass the exam.
How much time will I get to take the VMCE exam?
All students receive 75 minutes to pass the exam.
How much time will I get to take the VMCA exam?
All students receive 60 minutes to pass the exam.
What languages can I take the exam in?
Veeam exams are only available in English.
Do I get extra time for taking the exam in a second language?
An additional 15-minute accommodation will be granted to test takers that reside in a non-native English-speaking country. Contact Pearson Vue Testing Center for a list of these countries.
How many questions are on the exam?
Students will receive 50 questions for the VMCE exam and 40 questions for VMCA exam.
Is it required to attend a class before taking the exam?
Yes, an instructor-led class is a pre-requisite for all current Veeam exams.
How much does the exam cost?
The price varies by country. To get detailed pricing, please contact Pearson VUE directly.
Why do I have to pay extra for the exam?
The exam costs are not included in the course cost because not every course attendee wants to take the exam.
Where can I take a Veeam exam?
Most Pearson VUE test centers offer Veeam exams, you can also sit for the exam from home or in-office with PearsonVue’s online proctored platform. Requirements for sitting for the exam online can be found here.
I have completed a course and would like to book my exam, but I can’t find it on my profile. Why is this?
Once you have completed the class and your attendance is reported, verified and uploaded, the course will show as complete. However, this process can take up to five business days. If you still can’t see the completion verification after this time period, please let us know. Your regions support email address can be found in the “Contacts” section below.
Can I take the exam immediately after attending the required course?
You may take the exam as soon as your course attendance is verified. We do, however, recommend you spend some time to review the material for the best chance of exam success. 
How do I reschedule or cancel an exam? 

If you wish to reschedule or cancel your exam, you may do this online via your account and follow the instructions below, or contact the Pearson VUE customer service team at least 48 hours before your scheduled exam appointment. NOTE: Rescheduling or cancelling less than 48 hours before your appointment will result in forfeiting your exam fee. To cancel or reschedule an exam online:

  1. Log into your Veeam account.
  2. Go to the certification tab.
  3. Select your desired exam and click “MANAGE ... EXAM” which will automatically sign you into your Pearson VUE account.
  4. Select either "cancel" or "reschedule".
I did not pass the exam. When can I retake it?

There is a 24-hour waiting period after the first failed attempt and a 14-calendar day waiting period after the second through the fourth failed attempt. After the fifth failed attempt, there is a 12-month waiting period, or a request can be submitted with prior permission from the Veeam VMCE security team, vmce.fraud@veeam.com. After the candidate has waited 12 months, they can take the exam for attempt six through nine. After that, candidates must wait 12 months again, or submit a request and obtain permission from the Veeam VMCE security team.

If an exam is failed, and the exam is subsequently retired, no retake option will be available.

Once a candidate passed an exam, the exam cannot be retaken until a new major exam revision is released.

I want to sit for the VMCA exam, do I need to have passed the VMCE exam beforehand?
The VMCE certification is strongly recommended before taking the VMCA exam, but it is not a hard requirement. The VMCA exam tests knowledge of architecture and design, an understanding of the key features, concepts and configuration tested in the VMCE exam, would be extremely useful.
How do I get my certificate and digital badge?

Follow these steps to obtain your badge and certificate:

  1. Log into your Veeam account and go to the certification tab.
  2. Be sure that your exam status is updated, then click “download certificate" or “get digital badge” if available.
  3. “Get digital badge” will automatically redirect you to your acclaim website, where you should log in or create an account and accept your badge.
  4. You will also receive an e-mail from your acclaim with instructions as soon as your badge is issued. 
How can I download an old certificate version or digital badge?

Follow the below steps to access an older version badge or certificate:

  1. Log into your Veeam account and go to the certification tab
  2. Сlick “download certificate” or “get digital badge” if available under your ID number.

Note: If you passed the latest exam version, your old certificate will no longer be available for download.

I passed my exam but have not received my certification yet. Why is this?
Once you have completed the class and your attendance is reported, verified and uploaded, the course will show as complete. However, this process can take up to five business days. If you still can’t see the completion verification after this time period, please let us know. Your regions support email address can be found in the “Contacts” section below. 
Do Veeam certifications expire?
Certifications do not expire, but ProPartners may be required to update their certifications to remain compliant in the Veeam ProPartner program. Check your ProPartner program guide or reach out to your Veeam representative for more details on certification requirements in your region. 
Do I have to attend a class again to upgrade my certification?

There are three ways that you can meet the pre-requisites needed to sit for the Veeam exams:

  1. Attend the pre-requisite training course 
  2. Have evidence of your previous certification
  3. Have sat for the previous pre-requisite training course within the last year

For more details on upgrading your certification, see the upgrades tab above.

I have multiple accounts. How do I merge them?
Contact us with the details of each account and which account you would like as the primary. You can locate the support email address for your region in the “Contacts” section below.
How can I take my certification with me if I change employers?
Set up a new Veeam account with your updated email address and contact Veeam to merge the accounts and transfer certifications to your new Veeam account.
Do I have to attend a class again to upgrade my certification?

There are three ways that you can meet the pre-requisites needed to sit for the Veeam exams:

  • Attend the pre-requisite training course
  • Hold the previous certification (eg VMCE 2020 holder can sit for the VMCE 2021 exam)
  • Have sat for the previous pre-requisite training course within the last year
What is the best way to update my certification?
Holders of the previous certification (current version – 1) can update their certification by sitting the latest version of the exam. Veeam will provide you with an Exam Study Guide via the certification page to help you prepare for the exam.
I attended an older version of the class; can I take the new exam?
If you attended the class within 12 months of booking the exam, you may take the latest exam without retaking the course. If it has been 12 months or longer, it is required you attend a pre-requisite class. 
I attended older version of the class; can I now take the corresponding exam?
You can take that exam for as long as it is available.
I have my VMCA, do I need to sit for both the VMCE and VMCA exams again?
No. Once the exam is available, to update your VMCA certification, you will just need to sit for the advanced exam. If you are looking to update both your certifications, or are using both certifications to count towards your employers ProPartner compliance, you will need to sit for both exams.

Support

If you have additional questions, please contact your regional team:

You can find additional resources at these links:

1

Veeam University

Bite sized on-demand content specifically designed for
Veeam End Users.

2

Veeam IQ

Exclusive training content, via ProPartner, for Veeam partners

3

How to Videos

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4

Veeam Community Resource Hub

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