Frequently Asked Questions

Veeam licensing (all products)

Veeam® licenses software in two ways:

  1. Number of CPU sockets on a managed server (or host)
    • The default method of licensing Veeam products is by the number of sockets on managed servers (hosts).

      Example: A customer has four ESXi servers that are dual processor, quad core. This requires eight sockets to be licensed (4 hosts x 2 sockets/host = 8 sockets)

  2. Number of VMs managed (reserved only for Veeam Cloud & Service Provider program members)

Veeam licensing terms

Veeam offers a variety of license terms. For more information on product availability please contact your Veeam ProPartner.

Perpetual License

Software licenses and use of the products do not expire. One year of basic support and maintenance is included with any new perpetual license purchased.

Stay current on maintenance to get:

  • Product updates and new major versions.
  • Access to technical support
  • Access to license keys management portal

Please note: You won’t be able to manage and download license keys if your maintenance expires. Veeam advises customers to always make a backup of all license files. For more information please visit our Support Renewals FAQ.

Subscription License

Subscription licensing allows customers to lower upfront costs while licensing over a defined period of time.

Software licenses and use of the products expire at the end of the subscription term and include Production 24x7 support.

One, two and three year subscription licenses are available. At the end of the license period, both the use of the product as well as support will be turned off. Customers can choose to purchase a new subscription license at the then-current rate or buy a new perpetual license.

More information on subscription licenses

Hosting Rental

Veeam Cloud & Service Provider program members can rent products on a monthly basis. A one-year commitment may be required. For more information please visit the VCSP page.

General licensing FAQs

How can I obtain a license file for Veeam products?

If you have an active support contract you can log in to the license management portal and download the license file. If you are not the license administrator for your account, you will have an option to send the file to the license administrator. If you can’t see your license files in the portal, please open a new licensing case.

Under what conditions can I merge or split licenses?

In order for two or more license files to be merged, they have to meet the following criteria:
- All license files must have active support contracts
- All license files must be issued for the same product and edition
- The license administrator for all license files is the same
- All license files must be issued for the same company
If the above criteria are met, you should see a Merge button in the license management portal. After clicking on it, you will be able to choose the license files that need to be merged. For more information please review the License Management Portal Guide.
Note: When merging two or more license files, the merged license will have the earliest expiration date. E.g., you have two license files, one expires on December 30, 2015 and the other on February 1, 2016. The merged license file will expire on December 30, 2015. Even though your merged license file will have an earlier support expiration date, you will still continue to receive technical support in accordance with your support contract(s).
To split a license file, please open a licensing case on the licensing portal by using the “Get Support” tab.

How can I find who the license administrator is for my company?

The license administrator information is contained within each license file (you can open it with any text editor) , as well as on the license management portal for each individual licensing contract. If you have any questions on who is the primary/secondary license administrator for your company, please open a new licensing case.

How can I change the license administrator?

In case you want to change the license administrator or share administrative rights, please open a case by logging into My Account, click “Support” tab, “Open a case”, choose “Licensing”, then select “Change/Add license administrator” from the dropdown and fill in all the required information, as also shown in the image below.

Can I use an older license file with the most recent software release?

It depends. If the license file and software version match (for example, both are v8), then the license will work. If they do not match, the file will not allow installation. For example, if you try to apply a v7 license to a v8 installation, you will receive a “License expired” error message. You can always download a license file for current, as well as the most recent previous version of our products from the license management portal.
To confirm the license file version please open using any text editor application.

Can I change a trial license to a paid license without losing data?

Yes. Simply go to Help -> License -> Install license and point to your new license file. None of your jobs, settings and backup files will be affected.

If I upgrade my license file will I lose any of my saved data or jobs?

No.

Do I have to reinstall Veeam Products when I change the license file?

No. If you are upgrading to a new version, simply run the installer and point it to the license file for the version that is being installed.

I have an active support contract and want to continue using an old version of Veeam. How do I obtain a v4/5/6 license?

If you need a license file for a version of Veeam that is no longer supported, please open a licensing case. You can download a license file for the current and previous version of our products from the portal.

How do I renew my support?

To renew your support, please complete a request for a renewal quote.

How do I upgrade my license to another edition?

Upgrade skus are available for purchase. Please see this comparison document to understand which features are included in each edition. To upgrade, please visit the Veeam Licensing Portal.

How can I merge my licenses?

Merge, upgrade and downgrade, can only be made by a designated license administrator listed in your license file. For detailed instructions, follow this document and ensure that all prerequisites for the license merge operation are met.

How to install a new license key in the product?

Veeam Backup & Replication:
To add a new key to installed Veeam Backup & Replication please follow these steps in User Console:
Menu -> Help -> License -> Install license
Please visit this page for details.
Veeam ONE:
For Veeam ONE apply it via 'Veeam ONE Monitor client -> Help -> License information' or 'Veeam ONE Reporter Web UI -> Configuration -> License'. Please visit this page for details.

Can I downgrade product editions (for example from Enterprise Plus to Enterprise)?

Yes, product edition downgrades are possible. There is no penalty or fee for product edition downgrades, however please note:
- Veeam does NOT refund the difference in price between editions
- After downgrading, any upgrades must be purchased
- Upon expiration of your current support contract your maintenance renewal will be at the then current edition rate
- Edition changes do not change original support contract dates
- Only customers who are current on support are eligible for downgrades
Veeam requires the signature of a Letter of Destruction (LOD) by the end user indicating that the higher edition license has been destroyed in order to create a new license file. To request an edition downgrade please contact Veeam sales or your preferred ProPartner.

Can I swap my licensed sockets from one hypervisor to another?

Yes. You can swap your licensed sockets from one hypervisor to another at any time by creating a Licensing Case. To facilitate the conversion, you can get a free temporary license file with the total number of licensed sockets for both hypervisors. This will allow coexistence of environments on the same backup server. This license file is valid for three months and can be extended upon request (for large socket-count environments only). Technical support for both hypervisors is included at no charge for the temporary license duration. Only customers who are current on support are eligible for swaps.
Note: Customers who purchase licenses via the Veeam Online Store are not eligible for hypervisor swaps.

Are licensed sockets for each hypervisor tracked in the same pool?

No, each hypervisor has its own socket count in the license file.

Is the socket price different, depending on the hypervisor?

No, the price is the same regardless of the hypervisor.

I am a Partner and want to manage my end users’ licenses. How can I do this?

Please open a licensing case with a confirmation from your end user(s). Make sure to include their contract numbers (to find, open the license file). Alternatively, your end user can open a licensing case and ask for the license administrator to be changed to you.

I’m a service provider. Can I use my Veeam licenses to manage my clients’ VMs?

Only if you have purchased Veeam Hosting or Cloud Provider licenses. To confirm if you have the correct licenses, contact your Veeam Sales Representative.

What is Automatic License Update?

Starting with version 7.0 patch 4, Veeam Backup & Replication supports automatic license update. With this feature enabled, Veeam backup server (or Veeam Backup Enterprise Manager server, if deployed) proactively communicates with Veeam licensing portal to receive a new license before the current license expires. For more information on how to enable this feature please review the Veeam Backup & Replication User Guide for VMware and for Hyper-V

Subscription licensing FAQs

Why is Veeam using a subscription-based model for new products?

Our customers are consuming public cloud and Software as a Service (SaaS) on a subscription basis as well as per VM or per workload. To align our licensing model with how our customers consume these services, Veeam is introducing a new subscription-based model. All new Veeam products are licensed using this model. These new products are components of the Veeam Availability Platform for the Hybrid Cloud.
The benefits of this model for customers include:

  • Lower cost: Lower initial cost that lets you purchase with OpEx spend
  • Price predictability: Purchase three-year contracts to lock in pricing by paying upfront
  • Pay for use: Buy only what you need today and increase/decrease based on need at the time of renewal
  • No vendor lock: If you're not satisfied, you may choose not to renew your subscription
  • Latest technology: Get access to the latest product releases without ongoing maintenance fees
  • Support included: Get 24.7.365 production support for the entire term of your license at no extra cost
  • Time-value of money: Hold onto your money longer with no large upfront expense
What is Veeam’s new subscription model?

Veeam’s new products (listed below) will be available with one- and three-year subscription licenses. When the license expires, you must renew the license to continue usage of the product.

  • Veeam Agent for Microsoft Windows
  • Veeam Agent for Linux
  • Veeam Backup for Microsoft Office 365
  • Veeam Availability Console
  • Veeam Availability Orchestrator
  • Veeam Cloud Connect for the Enterprise

Payment for each license is required upfront. The three-year license will be offered at a 20% discount when compared to the one-year license purchased over three terms. Each subscription license will include 24.7.365 Production Support.

Can the new products be used standalone, or do they require other Veeam products?

Veeam Availability Orchestrator will be available as an add-on subscription (per VM) for existing/new purchases of Veeam Backup & Replication™ 9.5 Enterprise Plus Edition or Veeam Availability Suite™ 9.5 Enterprise Plus Edition.
Veeam Agents for Microsoft Windows or Linux and Veeam Backup for Microsoft Office 365 can be used with or without Veeam Availability Suite, Veeam Backup & Replication or Veeam Backup Essentials™.
Veeam Availability Console is FREE, and is used to manage workloads for Veeam Agents for Microsoft Windows and Linux, and Veeam Availability Suite or Veeam Backup & Replication.

Will there be a minimum purchase requirement?

Yes, there will be purchase minimums for Veeam Agents for Microsoft Windows and Linux, Veeam Backup for Microsoft Office 365 and Veeam Cloud Connect for the Enterprise as described below:

Veeam Agents for Microsoft Windows and Linux:

  • Workstation: One-year or three-year subscription (minimum five (5) licenses per order)
  • Server: Available in any quantity; one-year or three-year subscription

Note: Only one agent is required per server or workstation instance (i.e., per on-premises physical server/workstation or per public cloud instance).

Veeam Backup for Microsoft Office 365:

  • User: One-year or three-year subscription (minimum ten (10) licenses per order)

Veeam Cloud Connect for the Enterprise:

  • Backup
    • VM: Available in any quantity; one-year or three-year subscription
  • Replication
    • VM: Available in any quantity; one-year or three-year subscription
Does this new subscription model apply to Veeam Availability Suite, Veeam Backup & Replication, Veeam Backup Essentials, Veeam ONE and Veeam Management Pack?

No. These products are primarily sold by perpetual license today. There is a previously introduced subscription model available for these products, however this model is different than the model described here. In 2017, Veeam will be changing the subscription model for Veeam Availability Suite, Veeam Backup & Replication, Veeam Backup Essentials, Veeam ONE and Veeam Management Pack licensing to align with the new subscription model. More information will be provided in advance of this change.

Will Veeam offer perpetual licenses for the new products?

No. The new products will only be available via a subscription license.

How do I continue my subscription?

To continue using your Veeam products, you must purchase a new one- or three-year subscription prior to your current subscription expiring.

Is it possible to reduce a multi-year subscription to a one-year subscription?

No.

Special pricing licenses

  • “Public Sector” pricing is for eligible government (all levels) and not-for-profit (NFP) end users in select regions. These SKUs begin with “P-”.
  • “Internal Use Partner” is for approved Veeam ProPartner internal use ONLY, not to be used to provide services or third-party processing, and not for resale. The price indicated for MSRP is net to reseller. These SKUs begin with “I-”.
  • “Education” is for eligible education end users in select regions. These SKUs begin with “E-”.
  • “Hosting or Cloud Provider Only” is for Veeam Cloud & Service Provider program members. These SKUs begin with “H-”. For more information, visit the VCSP page.

Please refer to Veeam's Support Guide for more information regarding maintenance and to Veeam’s EULA for more information regarding licensing.

Terms and definitions

Socket or CPU socket means a physical connector between a microprocessor and a circuit board on a physical server; typically the number of sockets is equal to the number of processors.

Virtual machine (VM) means an operating environment (which may or may not include an operating system) within a hypervisor (Hyper-V, vSphere, etc.) that may contain disks, processors, memory, network resources and other virtual resources and simulates a physical computer device by replicating, executing and/or performing the functions of such device.

Managed server means a physical server that hosts or contains virtual machines that are managed by Veeam’s software products.

Have other questions?

Please view our product specific FAQs in the right navigation. Or you can attend one of our live product demos or contact your Veeam Sales Representative.