How can I obtain a license file for Veeam products?
If you have an active support contract you can log in to the license management portal and download the license file. If you are not the license administrator for your account, you will have an option to send the file to the license administrator. If you can’t see your license files in the portal, please open a new licensing case.
Under what conditions can I merge or split licenses?
In order for two or more license files to be merged, they have to meet the following criteria:
- All license files must have active support contracts
- All license files must be issued for the same product and edition
- The license administrator for all license files is the same
- All license files must be issued for the same company
If the above criteria are met, you should see a Merge button in the license management portal. After clicking on it, you will be able to choose the license files that need to be merged. For more information please review the License Management Portal Guide.
Note: When merging two or more license files, the merged license will have the earliest expiration date. E.g., you have two license files, one expires on December 30, 2015 and the other on February 1, 2016. The merged license file will expire on December 30, 2015. Even though your merged license file will have an earlier support expiration date, you will still continue to receive technical support in accordance with your support contract(s).
To split a license file, please open a licensing case on the licensing portal by using the “Get Support” tab.
How can I find who the license administrator is for my company?
The license administrator information is contained within each license file (you can open it with any text editor) , as well as on the license management portal for each individual licensing contract. If you have any questions on who is the primary/secondary license administrator for your company, please open a new licensing case.
How can I change the license administrator?
Please open a licensing case on the license management portal by clicking on the “Get Support” tab. Please note that if the new license administrator will have an email with a different domain name, you will need a written confirmation from the previous license administrator.
Can I use an older license file with the most recent software release?
It depends. If the license file and software version match (for example, both are v8), then the license will work. If they do not match, the file will not allow installation. For example, if you try to apply a v7 license to a v8 installation, you will receive a “License expired” error message. You can always download a license file for current, as well as the most recent previous version of our products from the license management portal.
To confirm the license file version please open using any text editor application.
Can I change a trial license to a paid license without losing data?
Yes. Simply go to Help -> License -> Install license and point to your new license file. None of your jobs, settings and backup files will be affected.
If I upgrade my license file will I lose any of my saved data or jobs?
Do I have to reinstall Veeam Products when I change the license file?
No. If you are upgrading to a new version, simply run the installer and point it to the license file for the version that is being installed.
I have an active support contract and want to continue using an old version of Veeam. How do I obtain a v4/5/6 license?
If you need a license file for a version of Veeam that is no longer supported, please open a licensing case. You can download a license file for the current and previous version of our products from the portal.
How can I change license administrator?
In case you want to change license admin or share administrative rights with your colleague - please open a licensing case on that page (click 'Open case' button and choose Licensing).
How can I merge my licenses?
Merge, upgrade and downgrade, can only be made by a designated license administrator listed in your license file. For detailed instructions, follow this document and ensure that all prerequisites for the license merge operation are met.
How to install a new license key in the product?
Veeam Backup & Replication:
To add a new key to installed Veeam Backup & Replication please follow these steps in User Console:
Menu -> Help -> License -> Install license
Please visit this page for details.
For Veeam ONE apply it via 'Veeam ONE Monitor client -> Help -> License information' or 'Veeam ONE Reporter Web UI -> Configuration -> License'. Please visit this page for details.
Can I downgrade product editions (for example from Enterprise Plus to Enterprise)?
Yes, product edition downgrades are possible. There is no penalty or fee for product edition downgrades, however please note:
- Veeam does NOT refund the difference in price between editions
- After downgrading, any upgrades must be purchased
- Upon expiration of your current support contract your maintenance renewal will be at the then current edition rate
- Edition changes do not change original support contract dates
- Only customers who are current on support are eligible for downgrades
Veeam requires the signature of a Letter of Destruction (LOD) by the end user indicating that the higher edition license has been destroyed in order to create a new license file. To request an edition downgrade please contact Veeam sales or your preferred ProPartner.
Can I swap my licensed sockets from one hypervisor to another?
Yes. You can swap your licensed sockets from one hypervisor to another at any time by contacting your Veeam sales representative. To facilitate the conversion, you can get a free temporary license file with the total number of licensed sockets for both hypervisors. This will allow coexistence of environments on the same backup server. This license file is valid for three months and can be extended upon request (for large socket-count environments only). Technical support for both hypervisors is included at no charge for the temporary license duration. Only customers who are current on support are eligible for swaps.
Note: Customers who purchase licenses via the Veeam Online Store are not eligible for hypervisor swaps.
Are licensed sockets for each hypervisor tracked in the same pool?
No, each hypervisor has its own socket count in the license file.
Is the socket price different, depending on the hypervisor?
No, the price is the same regardless of the hypervisor.
I am a Partner and want to manage my end users’ licenses. How can I do this?
Please open a licensing case with a confirmation from your end user(s). Make sure to include their contract numbers (to find, open the license file). Alternatively, your end user can open a licensing case and ask for the license administrator to be changed to you.
I’m a service provider. Can I use my Veeam licenses to manage my clients’ VMs?
Only if you have purchased Veeam Hosting or Cloud Provider licenses. To confirm if you have the correct licenses, contact your Veeam Sales Representative.
What is Automatic License Update?
Starting with version 7.0 patch 4, Veeam Backup & Replication supports automatic license update. With this feature enabled, Veeam backup server (or Veeam Backup Enterprise Manager server, if deployed) proactively communicates with Veeam licensing portal to receive a new license before the current license expires. For more information on how to enable this feature please review the Veeam Backup & Replication User Guide for VMware and for Hyper-V