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Veeam Backup for Microsoft Office 365 FAQs

What is Veeam Backup for Microsoft Office 365?

Veeam® Backup for Microsoft Office 365 mitigates the risk of losing access and control over your Office 365 data so that your data is always protected and accessible. It gives you the power to securely backup Office 365 and:

  • Protect your Office 365 data from accidental deletion, security threats and retention policy gaps
  • Quickly restore individual Office 365 items and files with industry-leading recovery flexibility
  • Meet legal and compliance requirements with efficient eDiscovery of Office 365 backup items
What’s new in version 5?

NEW Veeam® Backup for Microsoft Office 365 v5 has added purpose-built backup and recovery for Microsoft Teams. Now, the #1 Office 365 backup is making it easier than ever for users to quickly find and restore Teams data, including entire teams, specific channels and settings. v5 also includes seriously powerful scalability for larger enterprises.


Can Veeam Backup for Microsoft Office 365 be used as a standalone product, or does it require other Veeam products?
Veeam Backup for Microsoft Office 365 is a separate, standalone product that is a key component of the Veeam Cloud Data Management.
Can I back up Microsoft Teams with Veeam Backup for Microsoft Office 365?
Yes, you can backup and restore Microsoft Teams data with Veeam. When data is posted and shared within Microsoft Teams, it is journaled into different locations, including SharePoint Online. You can use Veeam Explorers™ to find and restore Teams data, including documents and sites. You can also restore data attached to Teams tabs and channels and then manually reattach it to the corresponding Teams location.
Can I use Veeam Backup for Microsoft Office 365 for hybrid deployments between on-premises Exchange or SharePoint and Office 365?
Yes, Veeam Backup for Microsoft Office 365 provides protection for hybrid email and SharePoint deployments as well as the ability to migrate data between on-premises Exchange and Office 365.
Where can I store my Office 365 backup?
You can store your Office 365 backup wherever you want! If you have extra local storage available, you can use it to back up on premises. If you want to use the cloud, you can leverage a variety of object storage options — including AWS S3, Azure Blob, IBM Cloud, Wasabi and S3-compatible providers. 
How can I get started?

You can get started with Veeam Backup for Microsoft Office 365 by deciding where you want to deploy it. You can deploy the product by downloading on Veeam.com, alternatively you can deploy in the
Azure Marketplace, AWS Marketplace or in IBM Cloud.

See how easy it is to deploy on Veeam.com or in the cloud.


How is Veeam Backup for Microsoft Office 365 licensed?

Veeam Backup for Microsoft Office 365 is licensed on a subscription basis. One to five-year subscriptions are available and customers can choose to purchase the entire subscription up front, or pay annually. Larger discounts are provided for longer subscriptions. More pricing information can be found here and/or contact a reseller

All Subscription licenses are sold per user (minimum purchase of 10 licenses required) and include 24x7 Production Support.

What counts as a user?

To calculate the number of licenses you need, count the number of users within your Office 365 subscription. You do not need to count the same user more than once across multiple Office 365 services (e.g. the same Exchange Online, SharePoint Online and OneDrive for Business user = one Veeam Backup for Microsoft Office 365 user).

Here are additional details for each Office 365 service:

  • Exchange Online or on-premises Exchange: A user mailbox can be a personal mailbox, an online archive mailbox, or both; you only need one license for that user. Please note that shared and resource mailboxes do not need to be licensed and can be backed up FREE of charge.
  • OneDrive for Business: OneDrive for Business user licenses are automatically aligned with their matching email accounts. This means you cannot use the same license to back up one user’s email and another user’s OneDrive for Business account. Please note that OneDrive (without “for Business”) is a separate storage service and is not supported by this solution.
  • SharePoint Online or on-premises SharePoint: Each SharePoint user inside your Office 365 subscription (or on-premises deployment) that has been granted access to the SharePoint sites you are looking to protect needs to be licensed to back up and protect your organization’s SharePoint environment. If you have a hybrid SharePoint deployment (i.e., on-premises SharePoint and SharePoint Online) and the same user has access to both, only one Veeam license is needed for that user. Please note that external SharePoint users do not need to be licensed. An external SharePoint user is someone from outside your Office 365 subscription to whom you have given access to one or more sites, files or folders. External authenticated users are limited to basic collaboration tasks and external anonymous users can edit or view specific documents when given specific permissions.
  • Microsoft Teams: When protecting a team with Veeam Backup for Microsoft Office 365, you must have a license for each user that is an active team member and who has a paid Teams license in Office 365.
Is Veeam Backup for Microsoft Office 365 available through Veeam Universal licensing?
No, Veeam’s Office 365 backup solution is not available through Veeam Universal licensing. It is a standalone offering available as a Subscription license on a per-user basis. 
Can I add users to an existing subscription?
Yes, you can add Veeam Backup for Microsoft Office 365 licenses and co-term your different license purchases to matchup on the same subscription cycle, keeping subscription renewals simple and straightforward.
Can I remove a user from the backup and apply the license to another user?
Veeam counts managed users with at least one restore point created in the past 31 days. After a month without backing up a user, you will be able to apply that license to another user and begin protecting it. Also, you have the option to revoke a license without waiting. You can do this through PowerShell or the RESTful API, but you need to remove all of the user’s data from all the repositories prior to revoking the license. 
Does Veeam have special public sector pricing for Office 365 backup?
Yes, Veeam provides both discountedpublic sector and internal-use (partner) licenses. Please contact a reseller or contact the Veeam Sales Team for specific discounts. 

Additional FAQs

Is there a free version of this product?
Yes, Veeam Backup for Microsoft Office 365 Community Edition is free up to 10 users, 10 teams, and 1 TB of SharePoint data.
Does this product have any security features?
Yes, Veeam Backup for Microsoft Office 365 increases security for Office 365 backup data with multi-factor authentication. Also, encryption is available for the Office 365 data that resides in object storage.
Does this product help meet compliance requirements?
Yes, with Veeam Backup for Microsoft Office 365 you can store data based on long term retention policies for regulatory or compliance needs.
Does this product have the ability to scale?
Yes, with Veeam Backup for Microsoft Office 365 you can protect larger Office 365 deployments with a single installation, including automated scale-out of the repository to eliminate issues with maximum file size limits.
Can you protect hybrid Office 365 environments with this product?
Yes, with Veeam Backup for Microsoft Office 365 you can protect hybrid email and SharePoint deployments, and migrate mailbox data between on-premises Exchange and Office 365.
Can you perform backups of unique and localized versions of Office 365 with this product?
Yes, Veeam Backup for Microsoft Office 365 includes support for Office 365 U.S. Government (DoD and non-DoD), Office 365 Germany and Office 365 China.
Can service providers offer this product?
Yes, Veeam Backup for Microsoft Office 365 empowers service providers to deliver Office 365 backup services.
Does this product have support for PowerShell and RESTful API?
Yes, with Veeam Backup for Microsoft Office 365 you can minimize overhead, improve recovery time and reduce costs with comprehensive automation via PowerShell and RESTful API support for all functionality, as well as self-service restore for service providers' customers.
How can I convince my organization that Office 365 backup is necessary?

You can use this step-by-step guide to convince someone else — your boss, a peer or even your team — that Office 365 backup is important. We prepared the resources that you need to make your case for Office 365 backup.

Step 1: Understand the Office 365 Shared Responsibility Model and explain why backup is needed.

Step 2: Show them how great Veeam Backup for Microsoft Office 365 is by using demos or backup tests.

Step 3: Compare Veeam to others on third-party review platforms.

Step 4: Plan budget, pricing options and savings.