No VSS Writers listed in Windows 2003

KB ID:
1253
Product:
Veeam Backup & Replication
Version:
5.x
Published:
Last Modified:
2011-11-28

Challenge

You may encounter the following error in the job log files:

Freezing guest operating system
VSSControl: -2147467259 Backup job failed.
Cannot collect writers metadata.

VSS asynchronous operation is not completed. Operation: [Gather metadata]. Code: [0x80042318].

When running the command "VSSADMIN LIST WRITERS" nothing is displayed in the list on the affected guest. The behavior is consistent even after a reboot, applying Volume Shadow Copy Service (VSS) update package for Windows Server 2003, manually starting the VSS Service, and manually re-registering the VSS Components. The server was capable of performing VSS enabled backups in the past.

Cause

The COM+ subscription information for VSS writers stored in the registry under HKLM\Software\Microsoft\EventSystem\{26c409cc-ae86-11d1-b616-00805fc79216}\Subscriptions key may become corrupted.

Solution

Please follow the steps outlined in the knowledge base below to resolve the issue.

http://support.microsoft.com/kb/940184/en-us

More Information

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

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