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Job fails with error "The operation is not allowed in the current state."

Challenge

A task fails for a vSphere Virtual Machine that is being processed by Veeam Backup & Replication. This task could be any interaction in which Veeam Backup & Replication sends a VMware API call to the vSphere environment to create a snapshot for a Virtual Machine.


In the GUI this will appear as:

 

Error: The operation is not allowed in the current state.</pre>

or

Processing <vmname> Error: The operation is not allowed in the current state.


 

This error will show up in the html\email report as such:


 

This presents in the Veeam Backup & Replication Task.<vmname>.<moref>.log as follows:

Error    Failed to create VM snapshot (Veeam.Backup.Common.CRegeneratedTraceException)
Error    CreateSnapshot failed, vmRef vm-xxx, timeout 1800000, snName VEEAM BACKUP TEMPORARY SNAPSHOT, snDescription Please do not delete this snapshot. It is being used by Veeam Backup., memory False, quiesce False (System.Exception)
Error    The operation is not allowed in the current state. (Veeam.Backup.ViSoap.ViServiceFaultException)
Error    VimApi.InvalidState

 

This error also appears within the Tasks list for the specific VM:

Cause

The error message "The operation is not allowed in the current state." is being reported to Veeam Backup & Replication by the vSphere Environment when Veeam Backup & Replication attempts to request that a snapshot be created.

Solution

As this issue has to do with the inability to create a snapshot on the virtual machine within the vSphere Environment, the resolution will be to determine what is preventing a snapshot from being created. Once a snapshot can be manually created on the VM (remember to remove it). The Veeam Backup & Replication job will work without issue.

Observed possible causes:

  • VM is stuck in shutting down state.
  • VM is in the middle of being Storage vMotioned

 

The following VMware KB articles have been found to be related to this error


If this error is occuring with a new replication job, please refreence: https://www.veeam.com/kb3000

KB ID:
1296
Product:
Veeam Backup & Replication 10, Veeam Backup & Replication 9.5, Veeam Backup & Replication 9.0, Veeam Backup & Replication 8.0, Veeam Backup & Replication 7.0
Published:
2011-10-13
Last Modified:
2020-11-13
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