Cluster does not appear in nworks Enterprise Manager Web UI due to unsupported naming

KB ID:
1352
Product:
Veeam Management Pack for Microsoft System Center;Veeam Smart Plug-in (SPI) for VMware
Version:
5.6
Published:
Last Modified:
2012-06-18

Challenge

When a name of a cluster contains unsupported characters, the following error can occur in the Enterprise Manager log (server.txt file):

INFO  IMon  Error:
System.ArgumentException: An item with the same key has already been added.
at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)
at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value)
at Veeam.LicenseServer.InfrastructureMonitor.createDictionary(ClusterInfo[] state)
at Veeam.LicenseServer.InfrastructureMonitor.queryChanges()
at Veeam.LicenseServer.InfrastructureMonitor.go(Object data)

As a result, the cluster will not appear in nworks Enterprise Manager Web UI.

Cause

nworks 5.6 does not support brackets in names of clusters.

Solution

Remove brackets from the cluster name, or upgrade to nworks 5.7.

More Information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support.html

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

OK

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