#1 Global Leader in Data Resilience

An error message "Collecting thread has failed to initialize (Time difference between Veeam Monitor server and ESX host is too large. Make sure that NTP is enabled on ESX host and try again.) and will be stopped" in Veeam Monitor

KB ID: 1462
Product: Veeam ONE | 6.0 | 6.5 | 7.0 | 8.0 | 9.0 | 9.5 | 10 | 11
Published: 2011-12-20
Last Modified: 2023-01-18
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge

The error "Connection problems" appears with vCenter server or ESX(i) host in Veeam ONE Monitor client infrastructure view. vCenter server or the ESX(i) host becomes grayed out:
 
view

 

No data goes to the Veeam ONE Monitor client and into the Veeam ONE database.  vCenter server or ESX(i) might be disconnected constantly in the Veeam ONE Monitor Client.  

Also you may see gaps on real-time performance graphs in the Veeam ONE Monitor client.

Cause

By default, Monitor requires server time to be less than a 5 minute difference between the Veeam Monitor Server and the VC or host that is having this issue. You will also see the following error in the logs: 

"Collecting thread has failed to initialize (Time difference between Veeam Monitor server and ESX host is too large. Make sure that NTP is enabled on ESX host and try again.) and will be stopped"

Solution

Make sure to have the time difference between Veeam Monitor and the host or VC having the issue no more than 5 minutes.  This is achieved through NTP or other time protocols in one's environment.  


since v6.0 it is possible to modify the maximum allowed time difference by manually creating or modifying if exists the MaxTimeDiff​ value under HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam ONE Monitor\Service on Veeam One server and setting it to preferred in seconds > restarting Veeam One Monitor Server service.

More Information

If you have any questions, contact Veeam Support.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.