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Conflict with SCOM/antivirus software


After installation, no nworks discoveries take place within 5 hours. Operations Manager Event Log does not show events 999, 1010, 1012, 1011.


Antivirus software can prevent the agent from working properly.


Check the following:
  • The nworks Collector is collecting and sending data with no issues.

  • The agent has been configured properly as described in the nworks Installation Guide.

  • The agent (Operations Manager Event Log) is showing no performance or availability errors.

  • The installation of nworks was completed more than 4 hours ago.

If no nworks data arrive from the agent, though you have verified everything mentioned above, check the antivirus activity.
For guidelines on antivirus exclusion configuration, refer to the following Microsoft KB article: 

More information

If you have any questions or problems, please contact Veeam Support at
Veeam Management Pack for Microsoft System Center
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