#1 Global Leader in Data Resilience
#1 Global Leader in Data Resilience
TRY NOW
book meeting
BACK TO KB LIST

Conflict with SCOM/antivirus software

KB ID: 1560
Product: Veeam Management Pack for Microsoft System Center
Published: 2012-04-10
Last Modified: 2024-12-19
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge

After installation, no Veeam Management Pack for Microsoft System Center discoveries take place within 5 hours. The Operations Manager Event Log does not show events 999, 1010, 1012, 1011.

Cause

Antivirus software can prevent the agent from working properly.

Solution

Check the following:

  • The Veeam Management Pack for Microsoft System Center Collector is collecting and sending data with no issues.

  • The agent has been configured correctly as described in the Veeam Management Pack for Microsoft System Center Installation Guide.

  • The agent (Operations Manager Event Log) is showing no performance or availability errors.

  • The installation of Veeam Management Pack for Microsoft System Center was completed more than 4 hours ago.

If no Veeam Management Pack for Microsoft System Center data arrive from the agent, despite having verified everything mentioned above, check the antivirus activity.
 
For guidelines on antivirus exclusion configuration, refer to the following Microsoft KB article: 

If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Start using Veeam:
Download the product
&
Activate the license key
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.