No disks have been mounted…Windows FLR

KB ID: 1883
Products: Veeam Backup & Replication
Version: 6.x, 7.x, 8.x, 9.x
Published:
Last Modified: 2016-09-15

Challenge

When attempting to perform a Windows FLR (Guest Files ‘Windows’) the restore fails with:

User-added image

No disks have been mounted. Either disks of this type aren’t supported or some errors occurred. See log file for details.

Solution

Confirm that the VM that the files are being restored from was using one the following filesystems.        

  • FAT
  • FAT32
  • NTFS
  • ReFS*
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Troubleshooting Steps
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1.  Clear all temporary files from “C:\Users\<serviceaccount>\AppData\Local\Temp\”

Note: When the Veeam Backup Service account is ‘local system’, the temporary directory used is C:\Windows\Temp.

2.  Open an Administrator Command Prompt and run the following commands:
(The installation path for Veeam if it was upgraded from 6.5 is: C:\Program Files\Veeam\Backup and Replication\)
(With Veeam v9 the operation must be performed on a Mount Server under the path: C:\Program Files\Common Files\Veeam\Backup and Replication\Mount Service)
cd “C:\Program Files\Veeam\Backup and Replication\Backup”
vdk remove
vdk install

 
3.  Confirm that the account being used for the Veeam Backup Service has the "Perform volume maintenance tasks" right assigned to it. This can be located within the group policy (gpedit.msc) under:
Computer Configuration>Windows Settings>Security Settings>Local Policies>User Rights Assignment
4.  Reboot the Veeam server

 

More Information

To support restore of files that were on an ReFS file system the Veeam server needs to be running on Server 2012/Server 2012 R2.

If the server you are attempting to restore from has volumes with native 2012 data deduplication, Veeam must be installed on the same operating system and also have the “Data Deduplication” role enabled. The “Data Deduplication” role appears under "File and ISCSi Services" in server manager.


If the Windows FLR continues to fail after attempting the steps outlined in this KB, please attempt and Other-OS FLR. For more information regarding how to do that please review the following:

http://helpcenter.veeam.com/backup/70/vsphere/multios_restore_intro.html


 
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