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License Update Fails In Networks Where HTTP Proxy Must Be Used

KB ID: 1975
Product: Veeam Backup & Replication
Veeam ONE
Veeam Service Provider Console
Veeam Agent for Microsoft Windows
Veeam Cloud Connect
Published: 2014-12-10
Last Modified: 2026-07-14
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Challenge

License updating may fail if the machine where the Veeam software is installed does not have a direct connection to the Internet and must instead connect to the Internet via an HTTP proxy.

For example, when this occurs with Veeam Backup & Replication, the Svc.VeeamBackup.log shows either of the following errors:

Connection error: The remote name could not be resolved: 'autolk.veeam.com' (System.Exception)

Invalid answer received from https://vbr.butler.veeam.com: possible proxy server configuration issues

Cause

Veeam services use the proxy settings configured within Internet Options for the service account.

Solution

To resolve this issue, configure proxy settings within Internet Options (WinINET) for the service account as documented in KB4875.

If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.

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