1-800-691-1991 | 9am - 8pm ET
EN

Automatic license update fails when HTTP proxy is used

KB ID: 1975
Product: Veeam Backup & Replication
Version: 8.x, 9.x
Published: 2014-12-10
Last Modified: 2020-08-13

Challenge

Automatic license update may fail if the backup server is connected to Internet via HTTP proxy. The Svc.VeeamBackup log shows the following error:
[10.11.2014 15:20:00] <53> Error Connection error: The remote name could not be resolved: 'autolk.veeam.com' (System.Exception)
 

Cause

Proxy settings under Internet Options work "Per User" so they may be not configured for the backup service account.
 

Solution

Check what user account is used to run Veeam Backup service, then log on to the backup server using this account and make sure the settings are correct under Internet Properties -> Connections -> LAN settings -> Proxy server. 

 
KB ID: 1975
Product: Veeam Backup & Replication
Version: 8.x, 9.x
Published: 2014-12-10
Last Modified: 2020-08-13

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you for your interest in Veeam products!
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.