Automatic license update fails when HTTP proxy is used

KB ID: 1975
Product: Veeam Backup & Replication
Version: 8.x, 9.x
Published: 2014-12-10
Last Modified: 2020-08-13
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Challenge

Automatic license update may fail if the backup server is connected to Internet via HTTP proxy. The Svc.VeeamBackup log shows the following error:
[10.11.2014 15:20:00] <53> Error Connection error: The remote name could not be resolved: 'autolk.veeam.com' (System.Exception)
 

Cause

Proxy settings under Internet Options work "Per User" so they may be not configured for the backup service account.
 

Solution

Check what user account is used to run Veeam Backup service, then log on to the backup server using this account and make sure the settings are correct under Internet Properties -> Connections -> LAN settings -> Proxy server. 

 
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