1-800-691-1991 | 9am - 8pm ET

Automatic license update fails when HTTP proxy is used


Automatic license update may fail if the backup server is connected to Internet via HTTP proxy. The Svc.VeeamBackup log shows the following error:
[10.11.2014 15:20:00] <53> Error Connection error: The remote name could not be resolved: '' (System.Exception)


Proxy settings under Internet Options work "Per User" so they may be not configured for the backup service account.


Check what user account is used to run Veeam Backup service, then log on to the backup server using this account and make sure the settings are correct under Internet Properties -> Connections -> LAN settings -> Proxy server. 

Veeam Backup & Replication
8.x, 9.x
Last Modified:
Please rate how helpful this article was to you:
5 out of 5 based on 1 ratings
Thank you for helping us improve!
An error occurred during voting. Please try again later.

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you agree that your personal data will be managed by Veeam in accordance with the Privacy Policy.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.


error icon

Oops! Something went wrong.

Please go back try again later.