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Creating a backup storage dump

KB ID: 2277
Product: Veeam Agent for Microsoft Windows
Version: All
Published: 2017-04-17
Last Modified: 2020-08-13

Challenge

A dump of backup storage is requested by Veeam Support for troubleshooting.

Cause

You can use VeeamAgent.exe to generate the required data.

Solution

Begin with locating the VeeamAgent files, check the following defalt paths.

For Veeam Endpoint Backup and Veeam Agent for Windows:
C:\Program Files\Veeam\EndPoint Backup\x64\VeeamAgent.exe
or 
C:\Program Files\Veeam\EndPoint Backup\x86\VeeamAgent.exe

For Veeam Agent for Linux
/usr/sbin/veeamagent

The following instructions are identical for all products mentioned above.

1. Run the command line and start VeeamAgent by specifying the full path.
2. Type dumpStg and press Enter.
3. Provide the full path to the requested backup file and press Enter​.
4. Provide the full path to the target text file which will be used for a storage dump and press Enter​. There is no need to create a text file manually, since VeeamAgent will create one.

 

More information

Example for Veeam Endpoint Backup and Veeam Agent for Windows.

Your agent is located at C:\Program Files\Veeam\EndPoint Backup\x64(or x86)\VeeamAgent.exe
Open the abovementioned path in Windows Explorer. Then type cmd in the address line and cmd will be opened in the current (required) folder. In the cmd, start typing 'V' and press the 'tab' button to bring up the full VeeamAgent.exe name and press 'Enter'. After completing steps 2-4 described above, you will see an output similar to this:
C:\Program Files\Veeam\EndPoint Backup\x86>VeeamAgent.exe
LOG: Parsing log parameters ...
LOG: Initializing log file ...
LOG: VeeamAgent.Default.log
PID: 1160
Dispatch port:2500
>
dumpStg
D:\VeeamBackup\Backup Job SUP-A1849\Backup Job SUP-A18492017-03-14T133607.vbk
D:\VeeamBackup\storage.txt

Example for Veeam Agent for Linux.
The output below looks very similar to the previous one and demonstrates that the same steps have been completed to generate it.
 
test@test-debian:~$ /usr/sbin/veeamagent
LOG: Parsing log parameters ...
LOG: VeeamAgent.Default.log
PID: 15323
Dispatch port:2500
>
dumpStg
/media/sdb_repo/test-debian1/BackupJob2_2017-04-17T173521.vbk
/home/test/storage.txt
KB ID: 2277
Product: Veeam Agent for Microsoft Windows
Version: All
Published: 2017-04-17
Last Modified: 2020-08-13

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