KB ID: | 2692 |
Product: | Veeam Backup for Microsoft 365 |
Published: | 2018-07-24 |
Last Modified: | 2021-07-14 |
Languages: | FR |
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Email notifications sent by Veeam Backup for Microsoft 365 are illegible or unexpectedly contain Chinese characters.
The issue is caused by an encoding conflict. By default, Veeam Backup for Microsoft 365 uses UTF-16 character encoding, and the issue appears under following circumstances:
Email notification encoding can be changed in Veeam Backup for Microsoft 365. Depending on whether this is a test notification or not, an email will be sent by Veeam Backup for Microsoft 365 Service or Veeam Backup for Microsoft 365 Proxy service respectively.
To change email notifications encoding, do the following:
<Email MessageHeadersEncoding="UTF-8" MessageSubjectEncoding="UTF-8" MessageBodyEncoding="UTF-8" />
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