How to Find Your Veeam Support ID Number

KB ID: 2705
Product: Veeam Backup for Microsoft 365
Veeam ONE
Veeam Backup & Replication
Veeam Service Provider Console
Published: 2018-08-16
Last Modified: 2022-05-24
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

When opening a case via the Customer Support Portal, you are prompted to enter a Support ID.
portal support id

Solution

Case Creation Requirements

To create a Veeam Technical Support case for a given Support ID, you must be designated as either License Administrator or Case Administrator. For more information, please review: https://www.veeam.com/kb2211

When attempting to create a case as either License Administrator or Case Administrator, the Support ID associated will be available in the drop-down selection box.

A Support ID number (sometimes referred to as a Contract Number) is a string of 8 numerical characters with typically one or two leading zeros (e.g., 01234567).

The Support ID can be located in the following places:

  1. In the Veeam application.

    If a Veeam product is already installed with a license, the support ID can be found in the License Information window.
    Please see the “More Information” section below for guides to accessing the License Information window in various Veeam applications.

  2. In the Veeam Customer Portal

    In the Production Licenses section of the Veeam Customer portal, you can view the Support IDs of all licenses associated with your Company Account, as well as any additional licenses for which your login is the License Administrator.

    If you are unable to see any Production Licenses for your company listed in the portal, review: https://www.veeam.com/kb4154

portal license
  1. In a Veeam license file (.lic)

    If you have received a Veeam .lic license file, you may open that license file using a text editor (such as Notepad) to view the contents.  Please use caution as altering the contents of the license file will render the license unusable; only the filename may be changed.  The “Support ID=” line and usually near the bottom.
supportid in license

More information

Below are links to individual user guides describing how to locate the License Information window for the most recent releases of various Veeam products at the time of this KBs publication or update.
Click here to send feedback regarding this KB, or suggest content for a new KB.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.