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How to find Support ID number

KB ID: 2705
Product: Veeam Backup for Microsoft Office 365, Veeam ONE, Veeam Backup & Replication, Veeam Service Provider Console
Published: 2018-08-16
Last Modified: 2021-07-10

Challenge

When opening a case via the Customer Support Portal, you are prompted to enter a Support ID.
portal support id

Solution

Case Creation Requirements

To create a Veeam Technical Support case for a given Support ID, you must be designated as either License Administrator or Case Administrator. For more information, please review: https://www.veeam.com/kb2211

When attempting to create a case as either License Administrator or Case Administrator, the Support ID associated will be available in the drop-down selection box.

A Support ID number (sometimes referred to as a Contract Number) is a string of 8 numerical characters with typically one or two leading zeros (e.g., 01234567).

The Support ID can be located in the following places:

  1. In the Veeam application.

    If a Veeam product is already installed with a license, the support ID can be found in the License Information window.
    Please see the “More Information” section below for guides to accessing the License Information window in various Veeam applications.

  2. In the Veeam Customer Portal

    In the Production Licenses section of the Veeam Customer portal, you can view the Support IDs of all licenses associated with your Company Account, as well as any additional licenses for which your login is the License Administrator.

    If you are unable to see any Production Licenses for your company listed in the portal, review: https://www.veeam.com/kb4154

portal license
  1. In a Veeam license file (.lic)

    If you have received a Veeam .lic license file, you may open that license file using a text editor (such as Notepad) to view the contents.  Please use caution as altering the contents of the license file will render the license unusable; only the filename may be changed.  The “Support ID=” line and usually near the bottom.
supportid in license

More information

Below are links to individual user guides describing how to locate the License Information window for the most recent releases of various Veeam products at the time of this KBs publication or update.
KB ID: 2705
Product: Veeam Backup for Microsoft Office 365, Veeam ONE, Veeam Backup & Replication, Veeam Service Provider Console
Published: 2018-08-16
Last Modified: 2021-07-10

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