- Veeam Support Knowledge Base
- How to Find Your Veeam Support ID Number
How to Find Your Veeam Support ID Number
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Challenge
Solution
To create a Veeam Technical Support case for a given Support ID, you must be designated as either License Administrator or Case Administrator. For more information, please review: https://www.veeam.com/kb2211
When attempting to create a case as either License Administrator or Case Administrator, the Support ID associated will be available in the drop-down selection box.
A Support ID number (sometimes referred to as a Contract Number) is a string of 8 numerical characters with typically one or two leading zeros (e.g., 01234567).
The Support ID can be located in the following places:
- In the Veeam application.
If a Veeam product is already installed with a license, the support ID can be found in the License Information window.
Please see the “More Information” section below for guides to accessing the License Information window in various Veeam applications.
- In the Veeam Customer Portal
In the Production Licenses section of the Veeam Customer portal, you can view the Support IDs of all licenses associated with your Company Account, as well as any additional licenses for which your login is the License Administrator.
If you are unable to see any Production Licenses for your company listed in the portal, review: https://www.veeam.com/kb4154
- In a Veeam license file (.lic)
If you have received a Veeam .lic license file, you may open that license file using a text editor (such as Notepad) to view the contents. Please use caution as altering the contents of the license file will render the license unusable; only the filename may be changed. The “Support ID=” line and usually near the bottom.
More Information
Veeam Backup & Replication
Veeam Backup Enterprise Manager
To view license details:
- Sign in to Veeam Backup Enterprise Manager using an account with the Portal Administrator role.
- Click Configuration in the top right corner.
- In the Configuration view, open the Licensing section.
- Click Details
Veeam ONE
To access the Licensed Information window:
- Open Veeam ONE Client.
For details, see section Accessing Veeam ONE Client of the Veeam ONE Monitoring Guide. - On the toolbar, click Help and select License Information.
The License Information window will display license details.
Veeam Service Provider Console
To view Veeam Service Provider Console license details:
- Log in to Veeam Service Provider Console.
For more information, see Accessing Veeam Service Provider Console. - Click Configuration at the top right corner of the Veeam Service Provider Console window.
- In the menu on the left, click Licensing.
Veeam Backup for Microsoft 365
To view the License Information, do the following:
- In the main menu, click License.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
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