Back to KB search

Veeam Backup & Replication does not start after Veeam Backup Enterprise Manager upgrade to 9.5 U4

KB ID:

2823

Product:

Veeam Backup & Replication

Version:

9.5

Published:

2018-12-13

Last Modified:

2018-12-31

Print the Article

Send by email

Challenge

Both Veeam Backup & Replication and Veeam Backup Enterprise Manager are installed on the same server. Veeam Backup Enterprise Manager is updated to Update 4 with instance license, while Veeam Backup & Replication is still running an older version. After Veeam Backup Enterprise Manager upgrade Veeam Backup & Replication Console will not start with the following error message:

User-added image

Cause

Veeam Backup & Replication 9.5 Update 3a or earlier do not support instance-based licenses

Solution

1. Close all Veeam Backup & Replication Consoles

2. Remove license information from registry:
User-added image
3. Start Veeam Backup & Replication Console (it will be running in a Free mode)

4. Remove VMware ESXi hosts version 4.1 which are no longer supported.

5. Close Veeam Backup & Replication Console and upgrade with instance license

Rate the quality of this KB article:

3.8 out of 5 based on 4 ratings

Back to KB search

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.

Request new content

Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!