- Veeam Support Knowledge Base
- Veeam Backup & Replication does not start after Veeam Backup Enterprise Manager upgrade to 9.5 U4
Veeam Backup & Replication does not start after Veeam Backup Enterprise Manager upgrade to 9.5 U4
| KB ID: | 2823 |
| Product: | Veeam Backup & Replication |
| Version: | 9.5 |
| Published: | 2018-12-13 |
| Last Modified: | 2020-08-13 |
Get weekly article updates
Cheers for trusting us with the spot in your mailbox!
Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest
Oops! Something went wrong.
Please, try again later.
Challenge
Both Veeam Backup & Replication and Veeam Backup Enterprise Manager are installed on the same server. Veeam Backup Enterprise Manager is updated to Update 4 with instance license, while Veeam Backup & Replication is still running an older version. After Veeam Backup Enterprise Manager upgrade Veeam Backup & Replication Console will not start with the following error message:
Cause
Veeam Backup & Replication 9.5 Update 3a or earlier do not support instance-based licenses
Solution
1. Close all Veeam Backup & Replication Consoles
2. Remove license information from registry:
3. Start Veeam Backup & Replication Console (it will be running in a Free mode)
4. Remove VMware ESXi hosts version 4.1 which are no longer supported.
5. Close Veeam Backup & Replication Console and upgrade with instance license
2. Remove license information from registry:
3. Start Veeam Backup & Replication Console (it will be running in a Free mode)
4. Remove VMware ESXi hosts version 4.1 which are no longer supported.
5. Close Veeam Backup & Replication Console and upgrade with instance license
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
