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ERROR_NO_DEVICE_ID is thrown while trying to load a driver using Veeam Agent Recovery Media

KB ID: 2856
Product: Veeam Agent for Microsoft Windows | 2.0 | 2.1 | 2.2 | 3.0.2 | 4.0 | 5.0 | 6.0 | 6.1 | 6.2 | 6.3 | 6.3.1 | 6.3.2 | 13
Published: 2018-12-31
Last Modified: 2025-08-11
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Challenge

When performing a Bare Metal Recovery, storage or network devices are not visible in the system, and when attempting to load device drivers, the following error occurs:

Failed to install driver from INF file
Failed to install driver. Error code: ERROR_NO_DEVICE_ID
screenshot of error dialog

Solution

Verify Correct Driver

Ensure that the *.inf driver file is correct and contains DEVICE_ID entries that match your device.

  1. Select the Tools option in the Recover Media environment.
  2. Select Load Driver.
  3. Within the Load Driver dialog box, click “Show unknown devices.”
  4. Review the list of DEVICE_IDs.
A screenshot of the load drivers dialog box showing the different drivers and hardware IDs.

Manually Load Driver

  1. Close the Load Driver window.
  2. Click the Command Prompt option.
  3. Use the following command to load the driver:
drvload X:\path\to\\driver\file.inf
Screensht of command prompt executing the command "drvload D:\NetKVM\2k16\amd64\netkvm.inf"

Verify That Drivers Load and Devices are Available

After loading the drivers, the storage or network devices should now be available, as shown in the example below:

Screenshot of Hardware Drivers dialog showing all disk and network adapters and Online.

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