- Veeam Support Knowledge Base
- ERROR_NO_DEVICE_ID is thrown while trying to load a driver using Veeam Agent Recovery Media
ERROR_NO_DEVICE_ID is thrown while trying to load a driver using Veeam Agent Recovery Media
| KB ID: | 2856 |
| Product: | Veeam Agent for Microsoft Windows | 2.0 | 2.1 | 2.2 | 3.0.2 | 4.0 | 5.0 | 6.0 | 6.1 | 6.2 | 6.3 | 6.3.1 | 6.3.2 | 6.3.3 | 13 | 13.1 |
| Published: | 2018-12-31 |
| Last Modified: | 2025-08-11 |
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Challenge
When performing a Bare Metal Recovery, storage or network devices are not visible in the system, and when attempting to load device drivers, the following error occurs:
Failed to install driver from INF file Failed to install driver. Error code: ERROR_NO_DEVICE_ID
Solution
Verify Correct Driver
Ensure that the *.inf driver file is correct and contains DEVICE_ID entries that match your device.
- Select the Tools option in the Recover Media environment.
- Select Load Driver.
- Within the Load Driver dialog box, click “Show unknown devices.”
- Review the list of DEVICE_IDs.
Manually Load Driver
- Close the Load Driver window.
- Click the Command Prompt option.
- Use the following command to load the driver:
drvload X:\path\to\\driver\file.inf
Verify That Drivers Load and Devices are Available
After loading the drivers, the storage or network devices should now be available, as shown in the example below:
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