#1 Global Leader in Data Resilience

SD Card is Skipped during Veeam Agent Backup Job Configuration

KB ID: 3009
Product: Veeam Agent for Microsoft Windows | 2.0 | 2.1 | 2.2 | 3.0.2 | 4.0 | 5.0 | 6.0 | 6.1 | 6.2
Published: 2019-09-24
Last Modified: 2023-02-23
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge

Removable devices are not backed up regardless of the settings specified at the Backup Mode step of the backup job configuration wizard.
  • If the Entire computer mode and Include external USB drives check box are selected, removable devices are skipped during the backup.
  • If the Volume level backup mode is selected, removable devices are not available at the Volumes step of the wizard.

Cause

It is impossible to create a volume shadow copy for the partition on the removable device (SD card, USB stick, etc.). This is a Microsoft VSS limitation.

Solution

Сheck how the device is recognized by Microsoft Windows using WMI queries:
  • wmic logicaldisk — if this query specifies the device type as 2, then the device is not supported.
  • wmic shadowcopy call create Volume "Volume Name" , then vssadmin list shadows — the first query creates a volume shadow copy, the second query verifies if the volume shadow copy was created. If it was not created, the device is not supported.

More Information

If the SD card is recognized as the external drive, it might be backed up. Still, the successful backup is not guaranteed.

To learn more, see Backup of External Drives.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.