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How to Clean up the Credentials Manager in Veeam Backup & Replication

KB ID: 3224
Product: Veeam Backup & Replication | 11 | 12 | 12.1 | 12.2 | 12.3
Published: 2020-07-10
Last Modified: 2024-04-26
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Challenge

Over time, duplicate or outdated credentials may be saved in the Credentials Manager of Veeam Backup & Replication.

This article documents a process for reviewing and cleaning up the Credentials Manager.

Solution

No changes to the Credentials Manager account list are saved until [OK] is pressed. So, if an account is accidentally removed, click [Cancel], and the account will not be removed from the database.

How to Open the Credentials Manager

From the Veeam Backup & Replication Console's Main Menu (≡) under Credentials & Passwords, click Datacenter Credentials.

Credentials Manager

Phase 1: Purge Unused Accounts

Method 1: Remove Unused Accounts One-At-A-Time

Go through each entry and remove the accounts that are not in use and will not be needed in the future.

Tip: You can verify if an account is in use by selecting it and clicking edit. If it is in use, an intermediate window will appear, showing you where that account is assigned.
 

Note: The software will not allow you to remove an entry that is in use.



 

Method 2: Bulk Unused Account Removal

A faster alternative method of clearing all unused credentials is to highlight all entries and then hold the CTRL key and deselect the following built-in accounts (not all may appear in the UI):

  • Helper appliance credentials
  • Tenant-side network extension appliance credentials
  • Provider-side network extension appliance credentials
  • Azure helper appliance credentials

Note: You'll know you've deselected the correct built-in entries when the Remove button becomes clickable.

Once the built-in accounts are deselected, click the [Remove] button, and credentials not presently assigned will be removed.

 

Remember to click [OK] and close the Manage Credentials window to save the settings before proceeding to the next phase of consolidating and removing duplicates.

 

 

Phase 2: Removing Duplicate Entries

If duplicate entries are present, edit each of them and review the list of locations where that account is assigned.

Determine which of the duplicate entries is used in the most places. Edit that one, click [Yes] when presented with the list of where it is in use, and change its description to something distinct.

Now edit the duplicate(s) and take note of where the duplicate credential(s) are in use. In most cases the "Name" and "Description" column will provide enough information to identify where it is set.

Navigate around the software to the different locations and change those objects to use the account you marked with a distinct description.

Once all places where the duplicate credential was in use have been corrected, it will be possible to Remove the duplicate entry.

More Information

One of the trickiest entries can be one that states "<Server Name> (<Job Name>)" and lists as "Guest OS credentials for Backup Job". 

This means that the credential has been specifically assigned to that server inside the job settings under either of these locations.

  • Job Settings > [Guest Processing] > [Credentials...]


     
  • Job Settings > [Guest Processing] > [Applications...] > (Edit the specific server) > [Oracle] tab


     
  • For Veeam Agent for Microsoft Windows Backup jobs check the SQL tab next to the Oracle tab mentioned above.
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