"License sections have incompatible Package types" When Installing License in Veeam Backup & Replication

KB ID: 4312
Product: Veeam Backup & Replication | 10 | 11
Published: 2022-05-20
Last Modified: 2022-05-20
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Challenge

When attempting to install a Veeam Universal License in Veeam Backup & Replication the following error occurs:
License sections have incompatible Package types
Example of error

Cause

Starting with Veeam Backup & Replication 10, a feature was added to allow users to install a socket-based license and an instance-based license at the same time. This built-in merge function may fail if the two licenses are of incompatible package types.

 

This issue is most often seen when:

  • Migrating from Socket to VUL (Veeam Universal Licensing)
  • Purchasing additional licenses under a different package name.

 

Solution

Resolution will depend on the scenario:

  • Adding an additional license to increase capacity: Please get in touch with your Reseller or Veeam Sales Reps, for assistance with having the license package type corrected.
  • Replace the existing license: The currently installed license must first be removed before the new license can be installed.
Remove License

More information

In-App Merge Compat
If you require further assistance, please create a Veeam Licensing Support Case.
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