The Business Challenge
Citizens expect local services to be available when they need them, without
fail. By embracing digitalization, municipal bodies are enabling 24/7 access
to critical systems, bringing even more convenience into people’s lives. But
behind the scenes, these organizations must cope with the resulting growth
in data volumes.
“In recent years, we’ve become completely paper-free by digitalizing
all our processes,” said Domènec Martinez Garcia, Head of Information
Systems and New Technologies at Ajuntament de Vilafranca del Penedès.
“We’re introducing innovative new services for citizens all the time.
Safeguarding our data is more important than ever before; a task that
becomes more complex as our data grows.”
The organization began experiencing issues with its previous data protection
solution. Resolving these problems was taking up valuable time and
preventing the IT team from focusing on more strategic innovation.
“Our previous tool caused us many difficulties, including a high backup failure
rate,” said Domènec Martinez Garcia. “That pulled us away from working
on exciting initiatives to spend up to two hours per day on time-consuming
manual work. As our team is relatively small compared to the number
of internal users and citizens we support, this wasn’t a good use of our time.”
Ajuntament de Vilafranca del Penedès began looking for an alternative
data protection solution that could help it to comply with public sector
directives. The organization also recognized that now that its systems
were fully digitalized, they were more vulnerable to attack, making finding
a robust, reliable tool a priority.
“We recently transformed our IT infrastructure with hyperconverged
infrastructure from Nutanix,” said Domènec Martinez Garcia. “So, we wanted
a leading-edge backup and replication solution that would match our agile
new systems. On the technical level, it would have to integrate seamlessly
with the AHV hypervisor and our tape robot, and it needed to support our
The Veeam solution
Ajuntament de Vilafranca del Penedès chose Veeam Backup & Replication
to step up its data protection capabilities, supporting greater availability
of citizen services.
“We compared offerings from leading providers in the market, before
narrowing down our choice to Veeam Backup & Replication,” said Domènec
Martinez Garcia. “No other solution integrated with our tape robot
so effectively, and we were reassured by Veeam’s proven track record.”
Working with systems integrator Sercom, Ajuntament de Vilafranca del
Penedès achieved a rapid, low-risk migration to the new technology.
“Sercom is our reference technology partner,” said Domènec Martinez
Garcia. “They offer knowledge in both virtualization and backup and
contingency planning, which was the ideal combination for this project.
They helped us to execute a seamless implementation with no impact
on citizen services.”
Using Veeam Backup & Replication, the organization now backs up data for
its Nutanix cluster, which runs approximately 45 virtual machines and totals
around 5 TB. Each day, the IT team makes incremental copies of the entire
infrastructure, with backups stored daily on a dedicated server, before being
replicated to network-attached storage and, finally, transferred to tape for
“With the Veeam solution in place, we’re confident that critical systems such
as our ERP applications, Oracle databases, municipal website, Linux and
Windows servers are all highly protected,” said Domènec Martinez Garcia.
“We have streamlined backup and recovery processes, which means that
we can restore systems with greater speed and granularity in the event
of a disaster. This was put to the test when our services came under external
attack, and the Veeam solution proved its worth.”
As an extra layer of protection, Ajuntament de Vilafranca del Penedès is now
creating an immutable backup on a server isolated from its production
“We foster a culture of continuous improvement,” said Domènec Martinez
Garcia. “The flexibility and scalability of Veeam technology makes
it a perfect fit for our IT environment, which continues to change and
adapt to meet our citizens’ requirements. The citizens of Vilafranca trust
us to respond to their needs, efficiently manage the municipality’s resources
and promote improvements to take on future challenges. By protecting our
data with Veeam we make sure we can always respond reliably and quickly.”
- Enhances efficiency through automation, helping to accelerate the pace
Deploying Veeam technology frees up the organization’s IT team to focus
on bringing new services to Vilafranca’s citizens sooner.
- Boosts the availability of essential services, elevating citizen satisfaction rates:
Ajuntament de Vilafranca del Penedès can now restore data 40% faster
in the event of an IT infrastructure outage, ensuring it can be there for
citizens whenever it is needed.
- Reduces risk of data loss and simplifies regulatory compliance:
The organization benefits from more resilient backup and replication
measures, helping it to fulfill the requirements of GDPR and Spanish
public sector directives.